Customer Service Representative (Ortigas, Pasig)

Job Description:

Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Issue Resolution: Identify customer needs and provide appropriate solutions, troubleshooting, and assistance on products or services.
Product Knowledge: Maintain a strong understanding of our products, services, and processes to provide accurate and helpful information to customers.
Documentation: Accurately document customer interactions and issues in the company’s CRM system, ensuring detailed and clear records are kept.
Escalation: Escalate complex or unresolved issues to the appropriate departments or supervisors when necessary.
Follow-Up: Conduct follow-up communications with customers to ensure satisfaction and resolution of their issues.
Feedback: Collect and communicate customer feedback to improve products, services, and customer satisfaction.
Team Collaboration: Work closely with team members and other departments to provide a seamless customer experience.

Qualifications:

Experience: Previous experience in customer service, preferably in a phone, email, or chat support role.
Communication Skills: Excellent verbal and written communication skills, with a strong ability to convey information clearly and effectively.
Problem-Solving: Strong problem-solving skills with the ability to think critically and remain calm under pressure.
Technical Skills: Proficient in using customer service software, CRM systems, and general office applications (e.g., Microsoft Office Suite).
Multitasking: Ability to handle multiple customer interactions simultaneously and prioritize tasks in a fast-paced environment.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.
Salary: 30,000 - 40,000 PHP
Employment Status: Project-based for 1 year but is renewable yearly
Work Set up: Onsite (AIC Burgundy Empire Tower. Ortigas, Pasig City)
Schedule: 40 hours a week and 8 hours per day with one (1) hour lunch break
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.