Email/Phone Support Representative

As an Email/Phone Support Representative, you will be responsible for providing exceptional customer service through email and phone channels. You will address customer inquiries, resolve issues, and ensure customer satisfaction by delivering accurate and timely information.

Key Responsibilities:

Customer Interaction:
Respond to customer inquiries via email and phone in a professional and courteous manner.
Provide detailed and accurate information to customers regarding products, services, and policies.
Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps.

Problem-Solving:
Troubleshoot customer issues efficiently and effectively.
Escalate unresolved issues to appropriate departments or management when necessary.

Documentation:
Maintain detailed records of customer interactions, including inquiries, issues, and resolutions.
Update customer accounts with accurate and relevant information.

Continuous Improvement:
Suggest process improvements to enhance customer satisfaction and reduce response times.
Participate in ongoing training and development to stay informed about company products, services, and best practices.

Team Collaboration:
Work closely with other support team members to ensure consistent and high-quality service.
Collaborate with other departments to resolve customer issues and improve the overall customer experience.

Qualifications:
Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience: Prior experience in customer service or a related field is preferred.

Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer support software, CRM systems, and email platforms.
Ability to manage multiple tasks and prioritize effectively.
Empathy and patience when dealing with customers.

How to Apply:
Interested candidates should submit their resume and record at least 1-minute introduction through vocaroo.com