MSP Helpdesk Technician

MSP Technician

We're seeking a skilled and motivated MSP (Managed Service Provider) Technician to join our team. The ideal candidate will provide technical support and maintain IT infrastructure for our diverse client base.
Key Responsibilities:

Respond to and resolve client IT issues via phone, email, and remote access tools
Perform routine maintenance and upgrades on client systems and networks
Monitor client networks for potential issues and security threats
Install and configure hardware, software, and network devices
Maintain detailed documentation of all work performed
Collaborate with team members to implement IT solutions
Stay current with emerging technologies and industry best practices
Meet or exceed established KPIs consistently

Minimum Requirements:

Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
2+ years of experience in IT support or related role
Strong knowledge of Windows and Linux operating systems
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VLANs)
Experience with remote monitoring and management (RMM) tools
Excellent problem-solving and communication skills
CompTIA A+ and Network+ certifications (or equivalent)
Ability to work flexible hours, including occasional nights and weekends
Skilled and experienced in 3CX installation, configuration, and support
Ability to be self-managed and work independently
Proven track record of meeting or exceeding KPIs in previous roles

Required Software and Component Proficiencies:

Microsoft environments: Active Directory, Exchange, Azure, Office 365 suite and administration
N-Able RMM (Remote Monitoring and Management)
Network hardware: Cisco routers, Watchguard firewalls, TP-Link devices, Fortinet solutions
3CX phone systems
General proficiency in troubleshooting and managing:

Cloud services and SaaS applications
VoIP systems
Virtualization platforms (e.g., VMware, Hyper-V)
Backup and disaster recovery solutions
Endpoint security software



Why Join Our Team:

Job for a Lifetime: We believe in long-term career growth and offer stability for those who are passionate about technology and client service.
Professional Development: Enjoy up to 10 paid learning days per year to enhance your skills and stay ahead in the rapidly evolving tech landscape.
Comprehensive Benefits Package: We offer competitive salary and benefits to ensure our team members are well-supported in their personal and professional lives.
Dynamic Work Environment: Be part of a forward-thinking team that embraces innovation and values continuous improvement.

The ideal candidate should be comfortable working with these technologies and be able to quickly adapt to new tools and systems as needed in our dynamic MSP environment. We're looking for a self-starter who can manage their workload effectively, prioritize tasks, and consistently meet performance targets.
We're not just offering a job – we're offering a career. Join us and be part of a company that invests in your growth and values your contributions.

YOUR PACKAGE:
Salary range $45K PHP + Bonuses (dependent on experience)
98% WFH role - goodbye traffic and public transport delays!
Ongoing support for professional development


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Additional Requirements

Must be willing to connect your Local PC to our Company Active Directory Domain, frequent Voice, Video, Chat Sessions throughout the day.

Hours of Operation from 8:30AM Australian Time (5:30AM Manilla Time ) Till 5:30PM.

To Apply :

Send a Voice intro to WhatsApp (Preferred) on + 61 412 173 939 Skype : BrentonAGM or post link in your application here.

In the Voice Intro:

1) Describe your last 1-2 work experiences, what kind of company it was and your role and daily tasks.

2) What are your 3 best skills / talents are.

3) Confirmation, you have High-speed reliable connection, Quiet working room without traffic noise. Photo of working desk/computer setup preferred.

4) Please attached Resume or Resume Link in Message. + Screenshot of internet speed test from Google.com ( Just google "speed test" and run test and screenshot).