Customer Success Assistant

Role Overview
As our Customer Success Assistant, you will work closely with the founder to learn core business/legal workflows and manage the customer processes of the company. We will provide training & a supportive environment to make sure you succeed!
You will be responsible for executing key tasks for customer onboarding, maintaining data across tools, customer communication, and managing various document filing processes.

This is a “jack-of-all” trades role that will involve learning the day-to-day operations of the company with the founder and for you to eventually take over. The ideal candidate is a detail-oriented problem-solver who is comfortable juggling multiple responsibilities, is tech-savvy, and can work independently in a remote setting.

This role offers room for growth, professional development and the opportunity to join a hyper-growth startup recently accepted into a world-renowned startup accelerator. If you speak English fluently and are willing to learn, keep reading!

Key Responsibilities
- Customer Onboarding: Find specific information within documents, manage data consistency across platforms (Airtable, Hubspot, etc), research court information & court filing procedures, file/submit legal documents with courts, and communicate progress with customers
- Customer Success & Operations: Manage customer support communications via e-mail, live chat, and phone. Track filings and mailings and provide status updates to customers
- Researching: Research court filing procedures through internet search & calling courts on phone, verify correct addresses, and maintain internal database of research knowledge
- Communications: Call Courts via telephone to research & verify filing procedures; communicate status updates on their filings and answer questions for customers via e-mail, live chat, and phone

Required Skills
- Organizational Mastery: Strong ability to manage multiple tasks & time efficiently
- Professional English Fluency: Must have strong written & verbal communication skills in English for communicating with customers & courts when conducting research
- Detail-oriented: Great attention to detail & ability to ensure high levels of accuracy (we’re handling customer’s legal filings, so we can’t make mistakes!)
- Self-motivated problem-solver who isn’t afraid to ask questions

Tools we use
Familiarity with these tools is a plus, but not a requirement! (Notion, Slack, ToDoist, Airtable, HubSpot, Dialpad)

Other Requirements
* High-speed internet connection
* Available during US business hours
* Dedicated home office setup for a distraction-free working environment

If you’re a reliable and trustworthy team member, comfortable collaborating remotely, consistently delivers high quality work, and interested in joining a high-velocity startup, we want to meet you!

Sound interesting? To get started, fill out our application form available here: https://tally.so/r/3EDr22

About LawLaw
At LawLaw, we’re on a mission to help individuals protect their rights in the US justice system. Backed by a top global startup accelerator, we’re growing fast and looking for an enthusiastic Customer Success Assistant to join our remote team! If you thrive in a fast-paced environment and enjoy balancing diverse tasks like customer support, operations, and project assistance, plus want to learn in a supportive, growing company, we’d love to hear from you!

Get started here: https://tally.so/r/3EDr22