CUSTOMER SERVICE REP

Hey, please when application this Job be sure to start with this quote ' VALUE, EDUCATION BEFORE COMPENSATION'

We are a growing company with 3 years of experience in the networking/CCTV/surveillance industry. Our mission is to provide top-quality surveillance and security solutions to both residential and commercial clients while providing value and peace of mind. As we continue to expand, we're looking for a highly motivated and experienced Virtual Assistant to join our team and help take our business to the next level.

Job Description:
We are seeking a skilled Virtual Assistant to assist in managing day-to-day operations. This role will play a key part in streamlining our processes, supporting client outreach, organizing data and helping us 10x our business in the coming months. This is a long term position with monthly reviews that also requires you to also work overnights because of the time difference in the Philippines. Paid days off on holidays, weekends off. Starting salary will be $2-3USD per hour with the potential to have salary increases in a matter of months.
If you have a strong background in cold calling, emailing, phone communication, and CRM software, we'd love to hear from you.

Requirements and duties
Handling customer complaints and inquiries

Experience with CRMs and other customer service management tools, resources and softwares.


Keeping records of customer interactions


Order processing


Providing product and service information


Follow communication procedures, guidelines and policies


Feedback collection


Communicating with clients and customers


Providing proactive customer outreach


Providing technical support


Assisting with order placement and processing


Generate sales leads


Handling returns and exchanges


Making changes to customers accounts


Open new customer accounts


Tracking customer service


Troubleshoot problems and drive resolutions


Advise on company information


Cancel or upgrade accounts


Previous experience in cold calling/email telemarketing, sales & lead generation


Managing emails, responding to inquiries, and following up on prospects.


Answering and making phone calls to both clients and prospects.


Maintaining and updating CRM software with client information and interactions.


Providing administrative support as needed.


Assisting with other tasks related to business growth and client management.


Online chat support on social media


SMS marketing