Remote Guest Services & Virtual Assistant

NOTE: Please apply if you have Property Management Experience.
Successful applicant will start 1st of November 2024.

Kumusta! Are you ready to bring your customer service talent to an international stage? Our UK-based Serviced Accommodation Company is seeking a highly motivated and skilled Virtual Assistant from the Philippines to be the cornerstone of our guest services team.

Our Culture:
We're committed to nurturing talent and ensuring each team member's growth.
Excellence in service is not just a promise; it's our practice.
Honesty and trust are the foundations of our relationships.
We constantly innovate and move forward, valuing each task and person.
Our focus is on meticulous work and continual improvement.
Hard work fuels us, and our leaders support us.

So who are we? Noki Stays is:

A rapidly growing Serviced Accommodation/Vacation Rental Management business
- Marketing our properties on Online Travel Agent (OTA) websites such as Airbnb, Booking.com & VRBO
- Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments.
- Working to expand our business to increase our market space in our current local market, and explore operating in other local areas

The day-to-day activities of the job role would include (but are not limited to) the following:

- Inbound & Outbound Calls (Guests, OTA’s, Housekeeping, Maintenance, Callbacks & Follow-ups)
- Email Management (Zero inbox rule)
- Guest Management
- Coordinating and Scheduling Cleaning & Maintenance
- Ad-hoc tasks such as producing documents, spreadsheets, presentations etc.
- Strong team communication (via Slack, WhatsApp)
- Guest Feedback Management
- Attending to Guest Concerns
- Updating Property Listings Information

What's in It for You?
Be part of an international team from the comfort of your home in the Philippines.
Work UK hours, full-time, 40 hours a week, with weekend shifts.
Career development opportunities—grow with us!
Choose from various benefits: paid leave, pension, health insurance.
A competitive salary with an annual bonus and paid leave allocation.

Requirements:
Strong English communication skills; other languages are a bonus.
Experience in customer service preferred, but a great attitude is key.
Familiarity with communication tools like Airbnb, Booking.com, VRBO, Slack, internet-based phones, and email.

Joining Us:
Engage with our team through Slack and other digital platforms.
Two interviews and a skills test will be part of your hiring journey.
Enjoy regular performance reviews to support your progress.
Join our team and let's excel together! let us embark on this exciting journey. We're not just building teams; we're crafting future leaders.

Please apply through OnlineJobs.

Type the words Remote Guest Services & Virtual Assistant as your Title and Send your Cover letter together with the CV and audio recording attaching a shareable link, NO Cover Letter, CV and Recording we will not proceed with your application.