Email Customer Support

We are a growing company managing multiple online stores, committed to providing exceptional customer experiences. We are looking for a dedicated and detail-oriented Email Support Specialist to join our team. If you have a passion for helping customers, a knack for problem-solving, and the ability to manage multiple tasks efficiently, we'd love to hear from you!

Key Responsibilities:

- Respond to customer inquiries and concerns via email promptly and professionally.
- Manage email support for multiple online stores, ensuring consistent and high-quality customer service across all platforms.
- Communicate with customers regarding out-of-stock items, providing suitable alternatives or solutions.
- Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases to the appropriate department as needed.
- Provide customers with updates on their orders, including shipping and delivery statuses.

Qualifications:

- Knows how to use DeepL, Reamaze, and Shopify
- Ability to multitask and manage multiple stores simultaneously.
- Availability to work full-time, including weekends if needed.

If you're interested to apply, please submit your application here: https://forms.gle/9obosVApAicHXNsQ9

Application sent via dm will not be accommodated.