Customer Service Representative Needed for Growing Beauty Brand – 250k+ Revenue Per Month

Are you a dedicated and empathetic individual with a passion for customer service? We are looking for a Customer Service Representative to join our fast-growing beauty brand, currently generating over $250k per month in revenue. Help us maintain exceptional customer experiences as we continue to scale!

Key Responsibilities:

- Respond to customer inquiries via email, live chat, and social media in a timely and professional manner
- Resolve order issues, such as tracking, returns, and exchanges
- Provide product recommendations and guidance
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Collaborate with internal teams to ensure customer issues are handled efficiently
- Identify common customer concerns and suggest improvements to the team
- Administrative tasks and ad-hoc duties as required

Requirements:

- Previous experience in customer service, ideally for e-commerce or beauty brands
- Excellent written and verbal communication skills
- Ability to stay calm under pressure and resolve issues quickly
- Highly organized and detail-oriented
- Familiarity with e-commerce platforms (Shopify, WooCommerce, etc.)
- Available for at least 40 hours per week

Bonus Points:

- Experience with beauty brands or e-commerce stores generating significant monthly revenue
- Familiarity with CRM tools like Zendesk, Gorgias, or Freshdesk
- Ability to multitask and prioritize tasks in a fast-paced environment

What We Offer:

- Competitive pay – we value top talent and pay very well for it
- Flexible working hours
- Opportunity to work with a fast-growing beauty brand
- Room for growth and learning

To Apply:

Please fill out our application form:

https://forms.gle/sMie88hgFi5vz1ZMA