Start ASAP! PayPal Disputes Agent with Shopify experience needed

We’re on the lookout for a PayPal Disputes Agent to join our expanding team and drive our company’s growth!

The Challenge
In this role, you'll be at the forefront of resolving complex transaction disputes processed through PayPal. Your challenge will be to navigate the intricacies of these payment systems, ensuring that each case is handled with precision and empathy. You'll need to swiftly address customer concerns, maintain a high level of accuracy, and consistently deliver solutions that uphold our commitment to exceptional service.

Day in the Life of a PayPal Disputes Agent at GT Ecom
• You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing errors, product or service quality issues.
• You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
• You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.
• You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
• You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
• You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.

Success Milestones for this role
• Master Systems and Processes: Quickly familiarize yourself with PayPal and its dispute resolution procedures and begin handling disputes efficiently.
• Achieve and Maintain High Win Rate: Consistently achieve and maintain a 90%-win rate in resolving disputes, demonstrating your growing expertise in managing complex cases.
• Contribute to Process Improvement: Identify opportunities to streamline the dispute resolution process, suggesting improvements that lead to faster resolutions and enhanced customer satisfaction.

Your Team When You Join Us
You’ll be joining our dedicated disputes team, consisting of at least 12 members working remotely from the Philippines. Our team is close-knit and collaborative, focused on resolving customer issues and delivering exceptional service together.

We would love to hear from you if…
• You have at least 1 year of experience in a similar role
• You maintain a minimum of an 80%-win rate in dispute resolutions
• You are proficient in PayPal disputes resolution
• You are an excellent communicator with strong interpersonal skills
• You thrive on solving problems and making decisions.
• You excel at prioritizing, multitasking, and meeting deadlines.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Apply here:
https://gtecombv.teamtailor.com/jobs/4829376-paypal-disputes-agent