Resolutions Specialist

Attention, Rockstars! We’re looking for a full-time Resolutions Specialist. This position is responsible for overseeing the resolution of refund requests, with a focus on minimizing refunds and working with staff to retain students/clients. This role is key in ensuring that students or clients are effectively re-engaged, addressing their concerns and guiding them back to the program and their initial purpose. The Resolutions Specialist will lead efforts to handle disputes, collaborate with staff to prevent refunds where possible, and ensure positive outcomes that align with the organization’s objectives.

Responsibilities:
Manage and oversee all refund requests, ensuring efficient resolution and aiming to reduce the number of refunds by addressing underlying issues.
Meet with clients over zoom to address resolution and refund concerns.
Collaborate with staff to identify opportunities to resolve client concerns before they result in refunds, working to retain students/clients and guide them back to placement.
Develop and implement strategies for minimizing refunds while maintaining customer satisfaction and trust.
Analyze refund cases to identify patterns or recurring issues and work with relevant departments to address and prevent these problems in the future.
Ensure staff are trained and equipped with the tools necessary to resolve disputes and handle difficult conversations with students/clients effectively.
Lead follow-up efforts with students/clients who have considered a refund, ensuring that their issues are resolved and that they remain engaged with the program or service.
Maintain detailed records of refund cases, ensuring all actions and resolutions are documented and reported.
Provide regular reporting and analysis on refund trends, resolution success rates, and client retention to senior management.
Foster a customer-first approach while aligning with organizational goals to retain students/clients and minimize financial impact.

Qualifications/Requirements:
Proven experience in dispute resolution, customer service management, or a similar role, ideally with a focus on retention and minimizing refunds.
Strong leadership and team management skills with the ability to train, motivate, and guide staff in handling client disputes.
Excellent communication, negotiation, and problem-solving skills, capable of handling complex and sensitive refund situations.
Strong organizational and multitasking abilities, with attention to detail in tracking cases and outcomes.
Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
Familiarity with customer retention strategies, and a strong understanding of how to address client/student concerns to encourage ongoing participation.

Our Purpose:
To develop and market products that help individuals to grow in multiple facets in life.
To Increase awareness and skill sets for the public we serve.
To make a significant difference in the quality of life of people not reaching their potential and those often left behind.
To produce and develop Millionaire closers.

By applying, you will show that you are committed to being a SUCCESS, and your success is important to us. I believe in supporting our clients and helping associates achieve their financial goals.

The position is Full-Time between the hours of 8:00AM - 5:00PM Pacific Standard Time, Monday through Friday.

About Mike Barron & Limelight Media LLC:
My name is Mike Barron and I am the founder of Limelight Media, a leading online coaching and sales training academy. Many of our students are seeking career change and or looking to acquire high-ticket skill sets so as to achieve career advancement and financial freedom. We are leaders in the online coaching industry and have receipts of multiple “Two Comma Club” Awards.

I'm really active on social media (Check out my IG and TikTok @TheMikeBarron1) and "influence" is a cornerstone of our operation. We create daily content, record coaching calls, case studies, short films, etc... The culture is fast-paced, raw, and fun... I was a former school President in my last job in 2013, and let's just say I'm Far (far) removed from that corporate-type environment. You can learn more about our community here: https://www.youtube.com/watch?v=LdqINft4osw&t=75s.


A CULTURE LIKE NO OTHER!
Limelight Media has a culture like no other! Our mission is to spread positivity and create an uplifting environment for all of our employees. We offer a Disneyland-like experience for everyone we engage with - employees, students, business partners and anyone else we come into contact with. At our facility you will find a fun atmosphere that consists of energetic employees, arcade games, basketball hoops, food and drinks, 85 inch TVs and more! Come be a part of something great!!!

Limelight Media offers many packages that teach personal awareness, sales techniques, skills to become a master closer, and how to become the best version of yourself!

Limelight Media LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.