Client Success Manager (Work-from-Home)

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Drive Client Success and Team Excellence

Yokly is seeking a dedicated and proactive Success Manager for our Yokly Connect unit within the Client Journey Department. If you have a passion for client satisfaction, strong leadership skills, and the ability to drive team performance, we want you to join our team!

Qualifications:

Client Comprehension and Solution Building:
Strong understanding of client needs.
Ability to develop tailored solutions using team resources to meet client requirements.

Administrative and Sales Proficiency:
Expertise in administrative and sales tasks requested by clients or recommended by our team.
Keen understanding of typical client requests and proactive service suggestions.

Relationship Building and Communication:
Exceptional relationship-building skills.
Ability to articulate the benefits of our services and build rapport with clients to ensure their investment in our offerings.

Sales Techniques and Client Onboarding:
Proficient in sales techniques to onboard clients effectively.
Ability to highlight service benefits and reassure clients of our capabilities.

Leadership and Team Management:
Strong leadership qualities to guide team members to peak performance.
Effective delegation of responsibilities to enhance team efficiency and effectiveness.

Crisis Management and Problem-Solving:
Ability to remain calm and confront challenges directly.
Quick provision of solutions in adverse situations.

Team Training and Motivation:
Capability to train team members to meet company and client standards.
Skill in motivating team members to achieve goals based on situational needs.

Data Management and Reporting:
Accurate tracking of data, numbers, and metrics.
Creation of detailed and informative reports on a daily, weekly, monthly, and quarterly basis.

Decision Making and Responsibility:
Confidence in making sound decisions and owning responsibilities.
Commitment to completing tasks and projects assigned by the CEO.

Strategic Planning and Research:
Ability to plan and strategize for improved performance.
Conduct research to gather useful and valid information.

Organization and Schedule Management:
Strong organizational skills to manage schedules and files efficiently.
Prompt handling of ongoing projects and assignments.

Why Join Yokly?
At Yokly, we are committed to creating a supportive and dynamic work environment. As the Client Success Manager, you will play a crucial role in ensuring client satisfaction and driving team success. We offer a collaborative atmosphere, opportunities for professional growth, and the chance to be part of a dedicated and passionate team.

Apply now using this link: https://yokly.breezy.hr/p/ca1e30af9c92-client-success-manager?source=OLJ