Social Media Manager - Tiktok Compliance

Zoyava is a leading digital-native brand, rapidly expanding its market presence by delivering top-notch, user-friendly supplements exclusively on Amazon. Our dedication to unparalleled quality and exceptional customer experience drives our operations. We believe every employee's contribution is indispensable to our company's success.

Who We’re Looking For:

We are seeking a Social Media Manager - TikTok Case Manager to help manage our TikTok-related business operations, specifically dealing with account and video violations that prevent revenue generation. You will be responsible for overseeing the appeals process for both our TikTok accounts and our creators, working closely with TikTok to reinstate accounts and videos. This role requires someone with excellent communication skills, attention to detail, and a strong understanding of case management processes, ideally with experience handling similar issues on other platforms like Amazon.

Key Responsibilities:

Manage and oversee all appeals for TikTok accounts, videos, and creators facing violations.
Draft and submit detailed appeal documents to TikTok, defending our case for reinstating videos/accounts.
Track the status of appeals and ensure timely resolution.
Collaborate with creators to gather necessary information and evidence for appeals.
Monitor TikTok’s platform policies and guidelines to stay informed of any changes that could impact future content.
Report on key metrics related to account reinstatements, including success rates and time to resolution.

Skills and Requirements:

Previous experience managing cases on platforms such as Amazon, TikTok, or other social media/ecommerce platforms.
Demonstrated high success/win rate in case resolutions or reinstatements.
Familiarity with ecommerce practices and influencer management.
Strong ability to craft persuasive and well-structured appeals.
Familiarity with TikTok’s platform policies, as well as broader social media guidelines.
Excellent attention to detail and ability to manage multiple cases simultaneously.
Strong communication skills in English, both written and verbal.
Ability to work independently in a remote setting and manage your own workload.
Experience in using ticketing systems or managing cases/tickets is a plus.