Virtual Customer Service Manager

SWS Group is a UK-based digital marketing agency helping businesses thrive online. We specialize in innovative solutions driven by creativity, technology, and strategic thinking.

We are seeking a dedicated Virtual Customer Service Manager to join our team. The ideal candidate will manage client relationships, coordinate with team members, and ensure exceptional service delivery. Proficiency in GoHighLevel, WordPress, SEO, Google Maps, and ClickUp is essential.

Key Responsibilities:

Client Communication:

Manage client communications via WhatsApp, email, and telephone.
Schedule and conduct regular client meetings.
Address client inquiries promptly and professionally.
Team Coordination:

Delegate tasks to team members using ClickUp.
Ensure tasks are completed and follow up as necessary.
Maintain and update client records and spreadsheets.
Project Management:

Utilize ClickUp to track tasks and projects.
Oversee the completion of in-house social media posts.
Lead the configuration of client tools like Custom Review Pix.
Administrative Tasks:

Correspond with external parties, including Google, as needed.
Liaise with suppliers and partners to achieve company objectives.
Qualifications:

Minimum of 2 years experience in customer service or client management.
Proficient in GoHighLevel, WordPress, SEO, Google Maps, and ClickUp.
Excellent English communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Ability to work independently and collaboratively within a team.
What We Offer:

Competitive salary.
Flexible working hours aligned with UK business hours.
Opportunities for professional growth and development.