Credit Control Administrator

X1 Sales & Lettings - Credit Control Administrator

Are you ready to join an exciting, fast paced, multi award winning Property Lettings Company? Working with us you will have the opportunity to grow your career by working within our team, delivering fantastic customer care to strengthen our retention of customers/tenants whilst continually building our strong reputation. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.


Welcome to X1 Sales and Lettings

X1 is a dynamic and highly successful Property Letting and Sales company, established in Liverpool in 2011. After exciting business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester, Leeds and Kent. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.

Our Values

Our values of Quality; Teamwork; Accountability; Flexibility; Compliance and Fun are at the heart of our culture and the way we do things and essential to our sustained success.


The Role – Your Focus and Contribution

As a Credit Control Administrator, you will deliver a professional rent and arrears management service, in full accordance with X1 Sales & Lettings policies and procedures. You will provide an accurate, sensitive and responsive rent account enquiry and information service and assist in ensuring that income is maximised and arrears and voids are as minimal as possible.


Rent Recovery

- Ensure prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.

- At each contact correctly identify the problem and take action appropriate to the circumstances to resolve it.

- Ensure that contacts are made by the most appropriate means, and that each contact represents the best way of achieving the right outcome.

- Provide an accurate, effective and appropriate response to tenants’ enquiries about their rent accounts.

- Running daily rent arrears reports, keeping records of actions taken and corresponding with tenants.

- Maintaining and monitoring the weekly payment plan list to ensure tenants are keeping to their agreed payment plans / liaising with tenants if payment plan broken and record on CRM action taken.

- At each customer contact record full details as a file note, case report or on the computer system as appropriate. Ensure such records are clear, accurate and concise.

- Initiate or progress legal action where appropriate, within set timescales and according to established procedures.

- Collating and providing information to solicitors in order to commence legal action

- Escalate arrears which require legal action cases to the management team

Former Tenant Arrears

- Liaising with Trace Agency if no forwarding address given by former tenant who has outstanding arrears.

- Coordinating court actions through small claims court for recovery

- Requesting write offs if unable to recover payment, with supporting documents.

- Arrange write off to be actioned when request approved with supporting documents.


What you will bring:

We want a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality.

Essential requirements:

·Good organisational skills with the ability to prioritise workload

·Excellent communication skills (both written and verbal)

·Confident telephone manner

·Consistent friendly approach to clients

·Passion, energy and confidence

·Computer literate (good knowledge of MS Office Suite) and access to a Windows PC to work on daily

Please note that all VAs working with X1 must do X1 work exclusively during the agreed working hours. This means you must not be doing work for other companies, taking personal phone/Zoom calls, socialising or on social media websites during the hours you have agreed to work with X1.