IT Support Specialist

We are hiring an IT Support Specialist to help support our US based business clients.

We are an outsourced IT support provider (MSP) and support small and medium sized businesses in our local area (Dallas, Texas) and nationwide.

We are looking for an IT Support Specialist to help with the following duties:

-Handle tickets via email, chat, and phone support
-Monitor client environments and resolve service issues
-Perform maintenance and monitoring
-Update documentation and ticketing system
-Assist with IT projects and upgrades

The IT Support Specialist will help support the following technologies:

-Windows 10/11 operating system
-Microsoft 365
-Networking technologies. Ubiquiti, Fortinet, Cisco, etc.
-Microsoft Windows server operating system
-Amazon Web Services
-Backup technologies
-SyncroMSP RMM software

The IT Support Specialist should have the ability to quickly learn new systems and client environments. We are looking for strong problem solvers with customer service skills. The candidate should also have the ability to work both independently and in a team environment.

The IT Support Specialist will have the opportunity to learn new technologies and grow professionally. We offer performance based pay (monthly bonus) and paid time off.

Somewhere in the subject of your application please put the number '5678' so we can filter out those that have not read the job description.

This is an overnight and weekend position. The working hours for this role are 8AM-7PM CST Friday to Monday (4x10).

0-3 years of experience are required for this position. This is a full time salaried position.

Please apply if you are interested in this position. We look forward to hearing from you.