JR-14341: Club Agent (WFO-Angeles)

We’re Hiring: Club Agent

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Club Agent to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Send your application here Cloudstaff Jobs - Club Agent

Send your application here: jobs.cloudstaff.com/job-preview/14340

Role: Club Agent
Work Arrangement: Work from Office
Location: Angeles City
Schedule: Night Shift

Job Description:
- Serves as the overall point of contact for members’ account information.
- Creates, modifies, and cancels resort reservations and exchanges.
- Processes member account/reservation payments.
- Updates member account information.
- Educates members on the benefits of the program
- Completes detailed notes in the comments area of the member account after each interaction.
- Researches and resolves concerns and questions raised by members.
- Provides information to members as it relates to their accounts.
- Maintains expected reservation productivity including inbound and outbound reservations.
- Meets or exceeds required departmental expectations to be eligible for incentive programs.
- Identifies multiple membership products and services.
- Upsells and book tours for prospective and current owners.
- Consistently demonstrates how “We Love to Say Yes” and maintain the highest standards of professionalism when interacting with management, fellow team members, and members.
- Handles blended inbound and outbound calls.
- Upsells various products
- Completes all required Company training and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.

Requirements:
- A minimum of one (1) year of experience in the sales, customer service and/ or call center Travel field is required.
- No supervisory experience required.
- Detail oriented.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Ability to navigate between multiple and concurrent computer applications.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relationship.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem-solving skills.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Performs well with frequent interruptions and/or distractions.
- Basic math skills.
- Ability to consistently demonstrate how “We Love to Say Yes” by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.

Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc


Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

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