Customer Support Leader

We’re looking for an experienced Customer Support Leader to manage and mentor support teams remotely. In this role, you’ll oversee the customer support process, refine service strategies, and ensure teams deliver top-notch customer experiences. You’ll analyze support metrics, provide actionable feedback, and guide the team to meet performance and satisfaction goals. This fully remote position offers opportunities for performance-based bonuses.

Key Responsibilities:

Lead and mentor customer support teams to enhance service quality.
Analyze support data and implement strategies to improve customer satisfaction.
Develop and refine processes to meet performance targets and customer needs.


-Requirements:
Comfortable with dealing with teammates
Strong ability to analyze support metrics and optimize team performance.
Comfortable working in a fully remote environment with performance-based bonuses.

You can apply here: mollerrecruting.com