Customer Support Agent

Are you passionate about helping people? Are you an excellent virtual assistant? Do YOU want to be part of an ENERGETIC and FAST-GROWING TEAM? If you answered an enthusiastic “YES” to both questions above, KEEP READING.




We are an 8-figure ecommerce brand that sells products for kids in more than 15 countries. We launched the brand at the beginning of 2022 and scaled it from 0 to multiple 7 figures in our first year and did 8 figures in sales in 2023. Our goal is to become a 9-figure brand within the next couple of years and innovate our industry by introducing custom and unique products that will help our customers' lives.




And THAT’S where you come in.




We are looking for a customer support agent to join our team, for a temporary position of 2-4 weeks. There will be a possibility to make this a full-time position based on performance.




We need someone to take responsibility for:
Managing email, facebook and instagram platform tickets.
Managing social media messages / tickets.
Communicating with our suppliers and team to resolve issues fast.
Updating our Excel spreadsheets to deal with replacements, refunds, and other type of problems that customers may have.




This role will require you to work during a set schedule and to be able to manage at least 45 tickets per day.




Position Requirements:




As an organization, we look for the following CORE VALUES in our team members:




Respect: Fundamental to our interactions and relationships is the value of respect. We recognize the inherent worth and dignity of every individual, regardless of their background, beliefs, or position. Our team members are encouraged to treat one another with kindness, understanding, and empathy, creating an environment where everyone feels valued and heard. By upholding respect in all our dealings, we foster a culture of inclusivity, collaboration, and mutual trust, ensuring that every voice is acknowledged and every perspective is considered.
Integrity: We believe in doing the right thing, even when no one is watching. Upholding ethical standards and being honest in all our dealings is non-negotiable. Our team members are expected to act with sincerity and maintain consistency between their words and actions, ensuring that trust is never compromised.
Transparency: We believe that transparency is essential for building a culture of trust and collaboration. We encourage open and honest communication and expect our team members to share feedback, ask questions, and address concerns openly.
Ownership: We value personal accountability and encourage our team members to take ownership of their actions, whether they have been positive or negative. We believe that taking responsibility for one's mistakes and learning from them is critical for personal and professional growth.
Growth Mindset: We never settle. We set goals and achieve them. We believe there is nothing that cannot be achieved, and we expect our team members to always do their best to grow as a person and professionally, and to be eager to grow together with the company. Our team members are encouraged to step out of their comfort zone, embrace new experiences, and view failures as stepping stones to success. By cultivating this mindset, we ensure that individual and organizational growth is always on the horizon.
Hard work: We believe in having a strong work ethic and being committed to achieving excellence. Our team members are encouraged to be productive and continuously improve their skills and knowledge. We believe that this level of dedication and commitment is essential for providing value to our customers and achieving success as a team.




In addition, you MUST have the following skills / experience:




Bilingual or native in English.
Minimum of 6 year of proven experience in customer service or virtual assistance.
Strong IT skills, tech-savvy
Strong analytical skills.
Orientation to solve problems and find solutions.
Able to think on your feet.
Keen to detail.




Compensation:




The compensation will be 3 USD / hour. The workload required is 50 hours per week, Monday through Saturday.




How to apply:




Complete this Google Form: https://forms.gle/DPxG82pqRJVwENyC8