Customer Support Associate

About Us: Ply Health is a US healthcare tech company aiming to improve the experience for practices wanting to get in network with payers.

Position Overview: As a Customer Support Associate, you will play a crucial role in managing customer inquiries, ensuring provider information accuracy, and supporting various administrative tasks. Your attention to detail and organizational skills will contribute to the smooth functioning of our operations and enhance our customer satisfaction.

Key Responsibilities:


Email Management:
Efficiently manage and respond to customer emails in a timely and professional manner.
Ensure all inquiries are addressed promptly and accurately, escalating issues as necessary.

Provider Pre-Check and Enrollment Support:
Conduct thorough pre-checks for providers before forwarding information for enrollment.
Verify that CAQH profiles are updated, attested, and complete on the portal.
Ensure all necessary documentation and information are accurate and complete.

Follow-Ups:
Perform follow-ups with payers as assigned to ensure timely resolution of issues and updates.
Maintain clear and effective communication with relevant parties to track progress and outcomes.

Administrative and Customer Support:
Provide general administrative support as directed by the Operations Manager.
Assist with various customer support tasks to ensure the efficient operation of the team.

Qualifications:

Proven experience in customer support or a similar role, preferably in a healthcare or administrative setting.
Strong organizational skills with a keen eye for detail.
Excellent written and verbal communication skills.
Proficiency in using email and other tools (i.e, ClickUp, Slack)
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Demonstrated ability to work independently and as part of a team.

What We Offer:

* Remote Work
* 1 paid day off per month
* Opportunities for fast promotions and salary increases based on performance