Customer Service Rep

Position Type: Remote, full-time
Schedule: Mondays-Fridays, 9:30am-5:30pm (EST time zone)

About the Company: We are a leading distributor of branded corporate gifts, based in Ontario, Canada.

Why you should join us:
-Growth Opportunities: You will later be building the foundation for your own team and future leadership role within the company.

-International Exposure: Working with us means collaborating with international luxury brands and serving multinational corporations across North America

I. Responsibilities:

- Serving as the main point of contact for current accounts and inbound sales
- Providing sales quotes and managing orders to ensure timely fulfillment
- Resolving customer issues, handling returns, and responding to customer inquiries via email, phone calls, chat, and other communication channels
- Placing orders with suppliers, coordinating domestic and international logistics, and monitoring delivery timelines
- Assisting the sales team and management team with admin work

II. Requirements:

- Experienced in customer service/ account manager roles
- Has strong verbal and written communication skills in English
- Proficient in Google Sheets, Excel, and customer relationship management (CRM) software
- Experienced in working graveyard shift (EST time zone)

III. How to Apply

Include the following to your application:

1. Link an audio recording of yourself via Vocaroo (Upgrade to see actual info). Tell us about yourself and your experience in customer service or any related role
2. Updated PDF resume with relevant work experience and educational background. Include your contact details (email, physical address, and mobile number)

Please note: Only shortlisted applicants will be contacted for the next stage.