Customer Support Specialist English-Cantonese (Bilingual)

We are seeking a dynamic and innovative individual to take on the responsibility of growing SME accounts and fostering strong relationships to enhance customer satisfaction and drive profit growth. This role is pivotal in realising our team's long-term vision and represents a unique opportunity to contribute to our success. The ideal candidate will be passionate about transforming the way businesses fulfill their products on a global scale and will thrive on continuously challenging themselves to achieve new milestones as we scale and advance our product and technology.

Responsibilities
Customer Support: Provide daily high-quality customer service across multiple support platforms (e.g., email, chat, phone), addressing both pre-sales and post-sales inquiries.
Problem Resolution: Collect and consolidate customer feedback, identify problem sources, and find swift solutions to enhance the user experience.
Market Research: Assist in market research and analysis in collaboration with internal teams.
Client Engagement: Build customer loyalty, expand the client base, and maintain strong relationships with existing customers.
Process Improvement: Contribute to the improvement of standard operating procedures and assist with any ad-hoc projects as needed.
What We Offer
Team Collaboration: A supportive team environment where we work together to achieve collective success.
Autonomy: The opportunity to set and achieve your own career goals, with guidance to align them with the team's objectives.
Diversity: The chance to be part of a growing team with members from diverse backgrounds.
Flexibility: A fun and flexible working environment that values work-life balance.
Personal Development: Access to learning subsidies, training courses, and professional development events.
Qualifications
Education: Bachelor's degree or higher in any discipline.
Experience: At least 1+ years of customer service experience is preferred; remote work experience is an advantage.
Skills:
Passion for helping others and delivering exceptional support experiences.
Strong problem-solving abilities with a focus on finding quick resolutions.
Proactive, self-motivated, and capable of working independently or in a team.
Proficient in spoken and written English and Chinese; conversational Cantonese is a plus.
Industry Background: Candidates with experience in customer service, eCommerce, aviation, hospitality, or logistics are preferred.

Join us and be part of a team that's transforming the way businesses fulfill their products on a global scale. Apply now and take the next step in your career!

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