Customer Support Manager (E-commerce Brand on Gorgias) Full Time $3,000

Our 8-figure e-commerce skincare brand is seeking a Customer Service Manager to improve our customer service team using Gorgias. The ideal candidate will have a proven track record of scaling customer service operations for rapidly growing companies, creating systems, managing people, and optimizing processes.

Key Responsibilities:
- Implement better systems and templates to manage customer inquiries (Email/SMS) through Gorgias
- Design and oversee a smooth onboarding process for new customer service agents
- Manage and mentor the customer service team, ensuring high performance and job satisfaction
- Monitor KPIs and continuously optimize processes for improved efficiency and customer satisfaction
- Develop and maintain detailed documentation of all processes, templates, and best practices

Requirements:
- 3 years experience as a Customer Service Manager or similar role
- Proven track record of managing teams of various sizes and improving operational efficiency
- Proficiency in Gorgias CRM and Shopify
- Strong communication and leadership skills, with the ability to effectively manage and mentor a growing team
We are looking for a passionate and driven Customer Service Manager who is committed to taking over an existing team and driving measurable improvements in our customer service efficiency. The ideal candidate will have a deep understanding of e-commerce customer service and a track record of delivering results. If you are a strategic thinker, an excellent communicator, organized, self-driven, and excited about the opportunity to make a significant impact on our business growth, we'd love to hear from you.
In addition to a competitive salary of $3,000 per month, this role offers the up to $15k in yearly bonuses, plus potential growth into a Operation Manager position.

About Us:
Luxury Confidence is a growing e-commerce skincare brand focused on acne and anti-aging. Its mission is to help women feel more confident about their skin thanks to innovative at-home products inspired by professional treatments. Started in Italy from the founder's own struggle with acne, the brand now operates mostly in the US. We've improved the skin of over 100,000 women, worked with 600 influencers, and partnered with a celebrity Doctor to be the face of our marketing campaigns. Our goal is to reach 1 million customers in the next 2 years. We foster a culture of continuous learning from the top experts in our field, open communication, and data-driven decision-making. Our fast-paced environment offers endless opportunities for professional growth and the chance to make a real difference in people's lives through skincare.

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