Virtual Assistant - Customer Support Manager

We are a small international team revolutionizing the way growth teams make videos. You don’t know us, but we are behind many ads you see on social media (not the annoying ones we promise ????).

Arcads.ai unlocks the full potential of AI for growth teams so they can craft more winning ads faster than ever.

By introducing the first captivating AI Actors, we have already changed the game for +1000 growth teams from amazing companies such as Voodoo, Paired, Lifesum, Asana Rebel, Amo, Yubo, Photoroom, MWM, Luni, ClickFunnels, Homa …

Mission:

Your mission is to offer fast, precise, empathic customer support to Arcads Customers.

While working closely with the founders and engineers to optimize processes of the team.

Outcomes:

Reach a 1 hour average response time to our customers

- Quickly understand customer’s request
- Quickly Identify Solution
- Offer fast resolution

Reach 4.8/5 satisfaction score for support tickets

- Communicate efficiently with the customers.
- Make sure they feel heard and understood.
- Offer optimal resolution for their specific need.

Leverage customer support to increase Arcads usage

- Share best practices to improve customers’ efficiency with Arcads
- Upsell customers to higher plans

Take ownership of essential routine tasks and process documentation to optimize team efficiency

- Manage data entry and process documentation
- Define a process to optimize our productivity
- Identify AI & Automation tools to solve them

Cooperate with the product team to fix bugs and identify product opportunities

- Quickly and precisely report bugs to Arcads engineers
- Identify most requested product features from customers
- Organize documents and reports for most requested features

Skills

- You’ve experience with Intercom or similar customer support tools.
- Responsiveness: Fast written communication and problem resolution
- Communicate information clearly and directly, avoiding jargon.
- Empathy: Show understanding and concern for the customer’s issues.
- Proactive Communication: Anticipate customer needs and address potential issues before they escalate.
- Experience building automations with tools like Google Sheet, Zapier...
- Experience leveraging CRMs like Hubspot for customer success.

Application Process:
If you think this is a good fit, take this 30min test to assess your skills for the job:
https://forms.gle/o3MNiQwP3qriVjvp6