E-commerce Customer Support Agent

MUST BE ABLE TO WORK SUNDAYS

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Please apply on this link, as we will only consider applications that come through this 10-min form:

drnnq422qp4.typeform.com/to/n2qpaMd9

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Essential Duties and Responsibilities:
- Answer customer questions via email and live-chat (we use the software Gorgias)
- Process customer requests on shipments, returns, refunds, etc.
- Engage with customers on the brand’s social media platforms, such as Facebook and Instagram
- Communicate with customers in a caring, dedicated manner, giving them the best customer service possible

What qualifications you’ll need to be successful:
- Fluency in English (C1)
- Excellent communication skills, empathetic and friendly with clients, great time-management abilities
- Flexible with shifts (40 hours per week = 5 shifts per week. Some of these shifts will be night shifts)

What qualifications you’ll need to stand out among other candidates:
- Experience with Shopify
- Experience with Gorgias