Jr. Customer Onboarding and Setup Specialist

ABOUT THE COMPANY
Founded, built, and operated from Melbourne, Australia, Machship is a cloud-based
Freight Management Platform designed for business enterprise. A centralised freight
management solution that removes the need to transact using multiple carrier
portals and provides consistency across operations. More specifically, it provides
consolidation and simplicity to the many facets that make up the task of managing,
shipping, tracking, and reporting on the enormous volumes and varying profiles of
freight movements experienced by Enterprise Businesses.

JOB DESCRIPTION AND OVERVIEW:
The overall mission of the Customer Onboarding and Setup Specialist is to
ensure that every Machship customer is setup and onboarded successfully, is self-
sufficient using the MachShip system within the shortest possible timeframe.
The Customer Onboarding and Setup Specialist is responsible for setting up
the MachShip’s customer into the system. The focus would be on setting up clients
in the system, configuring, creating, and updating their freight rates, as well as
maintaining and updating the carrier’s surcharges. Responsibilities also include
working with other internal teams to help successfully onboard the customers.

Key Responsibilities:
- Setup clients in the system based on the information provided by Onboarding
Team
- Compile, review and sort carrier freight rates for conversion and setup, and
resolve discrepancies
- Responsible for creating carrier accounts, including entering and updating account
details into the company system.
- Performs regular audit of account details to identify and correct discrepancies
- Performs high-volume of data entry using Microsoft Excel and other Microsoft
software
- Quickly identify when setup issues arise and be able to gather information to solve
it
- Assist in setting up generic carriers into the system
- Coordinates with team members to gather necessary details to ensure correct
entering of data.
- Completes additional assigned tasks as required
- Flexibility to be trained for additional business-related skills and/or work type


SKILLS SUMMARY (Essential Criteria):
Good to have:
- Advanced proficiency in Excel and ability to work with lookups and pivot tables
- Bachelor’s degree; additional education in logistics, business or any related field is
a plus
- At least 3 years of experience in utilising excel and data analysis
- Proven experience in the said field, preferably in a logistics or freight forwarding
environment.
- Strong attention to detail and accuracy
- Ability to manage multiple tasks at a time while paying strict attention to detail
- Ability to perform repetitive tasks with a high degree of accuracy
- A strong level of emotional intelligence and a pragmatic approach to solving
complex operational issues and the ability to maintain composure and control under
pressure
- Familiarity with Logistics, Freight Management System, and or logistics
terminology is a plus but not required
- Proficient in English (speaking, reading and writing) with an ability to compose
grammatically correct, concise and accurate verbal and written responses.
- Excellent communication skills, both written and verbal
- Team player - capable of learning and sharing knowledge in global team
environment with strong organizational skills.
- Strong ability to follow direction in order to ensure a timely completion of assigned
tasks
- Ability to work independently and as a part of a team
- Willingness to adapt to new technologies and systems


Shift: Day Shift, 5am – 2pm, or 6am – 3pm Philippine Time
Work Setup: Work from home (Monday to Friday)


Interested applicants may apply by completing this application form:
https://forms.gle/NkUzgyY3AG8gArfy9