Inside Sales & Amazon FBA

DeeVa is a leading manufacturer of adult toys in Granby, Quebec, Canada. We are seeking a detail-oriented and proactive individual to join our team remotely as a part-time Sales Executive with extensive experience in Amazon Seller/Vendor FBA.

The individual will be responsible for the end-to-end sales process, from nurturing leads, contract negotiation, and closing deals, to after-sales support and account management of current customers. Our client base primarily consists of distributors and retailers in North America.

Excellent English communication skills are required for this position. You must be comfortable working in the adult toy environment. This position offers performance-based commissions in addition to base compensation.

Key Responsibilities: Inside Sales
-Customer Relationship Management (CRM): Maintain and update the CRM system with accurate customer information, interactions, and sales opportunities.
-Product Presentations: Conduct virtual product demonstrations and presentations to potential customers, showcasing the features and benefits of our products.
-Sales Follow-up: Follow up with leads and prospects to nurture relationships, address concerns, and move them through the sales funnel.
-Quotation and Proposal Preparation: Prepare and send detailed quotations, proposals, and contracts to potential customers based on their needs.
-Customer Support: Provide post-sales support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
-Market Research: Conduct market research to identify trends, competitor activities, and potential opportunities for growth.
-Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to existing customers.
-Training and Development: Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.
-Customer Feedback: Collect and analyze customer feedback to improve products, services, and sales processes.
-Sales Strategy Development: Assist in developing and implementing sales strategies and campaigns to meet business objectives.
-Meeting Sales Targets: Consistently meet or exceed individual and team sales targets and quotas.
-Handling Objections: Effectively handle customer objections by providing appropriate solutions and demonstrating product value.
-Relationship Building: Build and maintain strong, long-term relationships with key decision-makers and influencers within customer organizations.
-Product Training for Customers: Provide training sessions to customers on how to use and maximize the value of purchased products or services.

Key Responsibilities: Amazon FBA
-Product Listing Creation and Optimization: Create detailed and compelling product listings, including titles, descriptions, images, and keywords, to maximize visibility and conversion rates.
-Inventory Management: Monitor stock levels, forecast demand, and coordinate with suppliers to ensure products are always available without overstocking.
-Order Fulfillment: Process orders promptly and accurately, manage shipping logistics, and ensure timely delivery to customers.
-Customer Service: Respond to customer inquiries and complaints, resolve issues quickly, and maintain high customer satisfaction and positive feedback.
-Performance Monitoring: Analyze sales data, customer feedback, and key performance indicators to identify areas for improvement and adjust strategies accordingly.
-Marketing and Promotions: Plan and execute marketing campaigns, including Amazon PPC ads, deals, and promotions to increase product visibility and sales.
-Compliance and Policy Adherence: Stay up-to-date with Amazon’s policies and guidelines, ensuring all listings and business practices are compliant to avoid penalties or account suspension.
-Competitive Analysis: Monitor competitors’ activities, pricing strategies, and market trends to maintain a competitive edge.
-Product Research and Development: Continuously research market opportunities for new products, evaluate potential profitability, and expand the product line based on customer demand.
-Review and Feedback Management: Actively manage product reviews and customer feedback, address any negative comments, and leverage positive reviews to build trust and credibility.
-Account Health Monitoring: Regularly check account health metrics, such as order defect rate, late shipment rate, and performance notifications, to ensure compliance with Amazon standards.
-Learning and Development: Keep up-to-date with the latest Amazon tools, features, and best practices by participating in webinars, forums, and training programs.
-Crisis Management: Handle unexpected issues such as account suspensions, product delistings, or significant supplier disruptions with effective crisis management strategies.

Requirements
-Proven experience as a sales administrator, sales support, or a similar role.
-Ability to work independently and manage multiple priorities.
-Excellent organizational and communication skills.
-High level of proficiency in the English language.
-Proficiency with cloud-based tools such as Microsoft Office. QuickBooks desktop experience is a plus.
-Demonstrated knowledge and experience with CRM software usage and management.
-A positive attitude and willingness to learn and grow in the role.
-Knowledge of email marketing and social media marketing is a plus.
-At least 2 years of experience.
-Proficiency in Amazon tools like Helium 10 or Jungle Scout.
-Data-driven with a focus on optimization and continuous improvement.
-Ability to work independently while maintaining effective communication for tracking and reporting.