Zephyr Warehouse: Amazon Virtual Assistant

Job Title: Part-Time Amazon Operations Assistant
Working Hours:
Eastern Standard Time (EST):
Monday to Friday: 9:00 AM - 1:00 PM
Responsibilities:

Handle Returns:
Process customer returns promptly and efficiently.
Assess the condition of returned products and determine the appropriate next steps (resell, discard, or return to supplier).
Update inventory records to reflect returns.

Handle Customer Complaints:
Respond to customer complaints in a professional and timely manner.
Resolve issues to ensure customer satisfaction while adhering to company policies.
Document and report recurring issues to management for process improvements.
Handle Submitting Invoices:

Ensure all invoices are submitted accurately and on time.
Maintain a record of submitted invoices and follow up on unpaid invoices.
Communicate with vendors and suppliers regarding any discrepancies or issues with invoices.
Handle and Organize Inbound Shipments:

Coordinate with suppliers to confirm delivery schedules.
Track inbound shipments and update the shipment status in the system.
Inspect and verify received shipments for accuracy and quality.
Create Spreadsheet of Inbound Shipments:

Maintain a detailed and up-to-date spreadsheet of all inbound shipments.
Include information such as supplier details, shipment dates, contents, and status.
Share the spreadsheet with relevant team members and update it regularly.
Communicate with Prep Center:

Coordinate with the prep center regarding incoming and outgoing shipments.
Provide necessary documentation and information for efficient processing.
Resolve any issues or discrepancies that arise with the prep center.

Prepare FBA Shipments:
Prepare products for Fulfillment by Amazon (FBA) shipments, ensuring all items meet Amazon’s requirements.
Generate shipping plans and schedules for FBA shipments.

Repricing:
- handle repricing items

Requirements:
Strong organizational and time management skills.
Excellent communication skills, both written and verbal.
Proficiency in using spreadsheets and inventory management software.
Ability to work independently and as part of a team.
Attention to detail and problem-solving abilities.