Virtual Assistant

Virtual Assistant (VA) for Ekim IT Solutions
Position: Virtual Assistant (VA)
Company: Ekim IT Solutions
Location: Remote
Rate: ($40 per week for 40 hours) Extremely Low Call Volume
Working Hours: 8 AM - 5 PM Eastern Standard Time (EST)

Job Description:
Ekim IT Solutions, a managed IT service provider, is seeking a dedicated and fluent English-speaking virtual assistant to manage phone calls via the OIT VoIP Connect app, which can be installed on a phone, computer, or both, providing flexibility in managing tasks. Most incoming calls will be inquiries about technical support.

Responsibilities:
Answering Calls: Promptly handle incoming calls during designated hours, primarily related to technical support inquiries.
Message Handling: Assess call purpose, take detailed messages, and relay them to the company owner via email. This process may change in the future.
Availability: You must be available at all times during working hours to answer every single call. If a call is missed, you are required to return the call promptly and ask how you can assist.


Compensation:
Weekly Pay: $40 per week, with potential increases if call volume grows.
Current Call Volume: Average of 2 calls per week, offering considerable free time during shifts.


Benefits:
Flexible Work Environment: Opportunity to work for other companies or perform other tasks during this time block, as long as available for calls.
Low Call Volume: Minimal calls, allowing for significant downtime.


Requirements:
Language Skills: Fluent in English.
Availability: Must be available to answer calls at all times during 8 AM - 5 PM EST, and promptly return any missed calls.
Technology: Must have access to a phone or computer capable of running the OIT VoIP Connect app, and a stable internet connection.


Nice to Have:
Experience: Previous experience as a virtual assistant or in a similar role.
Industry Knowledge: Familiarity with the information technology industry, particularly managed IT service providers.
Technical Skills: Experience with ticketing systems and CRM platforms.


Application Process:
Please submit your resume along with a short video explaining why you want this job and why you’re a good fit. The pay rate reflects the job’s flexibility and low call volume, but there is room for growth and potential pay increases as the company grows. If the current pay isn’t suitable for you, we ask that you don’t apply. We look forward to welcoming a reliable and flexible team member to our growing business.