Amazon Assistant

The Amazon Account Assistant will manage and support various aspects of our Amazon Seller Central account. This role involves handling customer service inquiries, preparing shipment labels, logging shipments and purchase orders, and creating and maintaining product listings. The ideal candidate will have experience with Amazon Seller Central, strong customer service skills, and proficiency in reporting and spreadsheet tools.

Key Responsibilities:
Customer Service:
> Respond to customer inquiries via email, providing timely and effective support.
> Address and resolve issues related to orders, product feedback, and other customer concerns.

Shipping and Logistics:
> Prepare and generate labels for shipments.
> Log Amazon shipments and purchase orders accurately and efficiently.

Product Listings:
> Create and update product listings on Amazon Seller Central, including new listings and modifications.
> Use flat files for bulk listing uploads and updates.

Reporting and Feedback Management:
> Assist in generating reports related to account performance, sales, and other metrics.
> Manage and remove inappropriate reviews and feedback as needed.

Administrative Tasks:
> Maintain organized records of transactions, shipments, and communications.
> Support other administrative tasks related to the Amazon account as required.
> Ad hoc tasks from client.

Requirements & Qualifications:
> Minimum 2 years of experience working with Amazon Seller Central, including new listing creation and flat file uploading.
> Minimum 3 years of experience in customer service messaging.
> Strong proficiency in reporting and data analysis.
> Experience using Excel and Google Sheets for data management and reporting.
> Excellent written communication skills for customer service and documentation.
> Ability to handle multiple tasks and work efficiently in a fast-paced environment.
> Undergo 3 days of paid training.
> Amenable to work Monday through Friday either 8 AM - 12 NN OR 1 PM - 5 PM Pacific Standard Time. 

Preferred Qualifications:
> Experience with Amazon Seller Central's advanced features and tools.
> Strength in creating detailed reports and analyzing data trends.
> Familiarity with Amazon’s policies and best practices for listing and customer service.
> Prior experience in an e-commerce or retail environment is a plus.


Next steps:
As part of our hiring process, we kindly request you to complete a DISC personality test before your scheduled interview. This test will help us better understand your personality and ensure alignment with the requirements of the position.

Please take the test using the following link: Upgrade to see actual info/disc-personality-test/

Please submit the result of the DISC personality test and an updated copy of your RESUME to this email: Upgrade to see actual info
Subject line: Amazon Assistant
Also, kindly share your proficiency or years of experience with the following:
- Amazon Seller Central
- Customer Service
- MS Office
- Google Sheets

Ensure that the resume is in PDF format.
Do not forget to provide a link to your profile on Onlinejobs.ph