Gorgias and Shopify Customer Service

We are looking for a customer service representative to join our growing e-commerce business. In this role, you will be the first point of contact for our customers, answering their questions and resolving any issues they may have. You will be responsible for providing exceptional customer service, building strong relationships with our customers, and representing our brand in a positive light.

Responsibilities:
- Provide exceptional customer service through email, and chat
- Respond to customer inquiries through Gorgias and resolve any issues or concerns
- Take ownership of customer issues and follow through to ensure resolution
- Understand and implement company policies and procedures
- Work closely with other team members to ensure customer satisfaction
- Maintain accurate and organized customer records

Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Customer service experience is a plus
- Knowledge of e-commerce (Shopify) and online shopping is a plus.

This is a long-term position with many growth opportunities for the right candidates!

Please submit a proposal if you're interested!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.