VIRTUAL RECEPTIONIST (JOB ID: IOVR750)

Virtual Receptionist

About Us

We're a U.S.-based virtual receptionist company providing exceptional customer service for home service businesses. We're looking for a motivated and detail-oriented individual to join our team!

The Role

As a Virtual Receptionist, you'll be the friendly voice answering calls for our clients in various home service industries like cleaning, electrical, plumbing, and landscaping. You'll effectively manage inbound calls, answer inquiries, and schedule appointments, ensuring a seamless customer experience.

Responsibilities

Professionally answer calls using our client's standard greetings and represent them as an extension of their team.
Actively listen to customer needs, ask clarifying questions, and provide accurate information.
Utilize our client's CRM/scheduling platforms to efficiently book appointments.
Take detailed call summary notes including contact information, service requests, and any additional relevant details.
Ensure call notes are accurate and free of errors before sending them to our clients.
Maintain a positive and professional demeanor throughout all interactions.
Qualifications

Technology: Reliable internet with at least 40mbps speed, computer with Intel Core i3 processor and 8GB RAM, and a backup power source.
Experience: BPO experience preferred, but not required. We value a strong work ethic, a willingness to learn, and a desire to excel.
Skills: Excellent communication, multitasking, active listening, attention to detail, and proficiency in using computers and scheduling software.
Communication: Ability to confidently communicate with clients to confirm details and receive feedback for continuous improvement.
Work Style: Ability to work independently in a remote setting and manage time effectively.
Benefits

Competitive compensation: $750/month
Flexible schedule: 5 days a week, 9 hours per day with a 1-hour lunch break and two 15-minute breaks.
Pacific Standard Time (Los Angeles)
We offer a chance to develop your skills, be part of a supportive team, and contribute to a growing company!