Customer Service Representative & Admin Assistant

We are seeking a skilled Customer Service Representative & Admin Assistant to support the Operations team and provide crucial support in managing the connection between online orders and warehouse staff. This is an excellent opportunity to contribute to the company's growth and development while positioning yourself for significant career advancement.

Key Responsibilities

Manage purchase order entries in Odoo (Warehouse Management Tool, Customer Ticketing System, and Sales Orders in the CRM), ensuring accuracy and timely processing
Follow up with vendors to obtain order status updates and proactively communicate any delays to customers
Coordinate with the Operations team and provide additional support to senior team members to ensure efficient operations and achievement of company objectives
Maintain and refine internal processes, and coordinate internal and external resources to streamline workflows
Manage communication with staff by liaising with internal and external stakeholders on various projects and tasks
Plan and prioritize work to meet senior executives' priorities, organizational goals, and best practices

Required Qualifications and Skills

Language proficiency in English (spoken and written)
Strong attention to detail and ability to multitask effectively
Demonstrated ability to perform well under pressure and meet tight deadlines
Capability to work independently with a high degree of autonomy
Excellent written and verbal communication skills
Strong time-management skills and ability to organize and coordinate multiple concurrent projects
Proficiency with office productivity tools and aptitude for learning new ticketing software like Odoo
Flexibility and adaptability to change, with a willingness to take on challenges
Ability to maintain strict confidentiality of sensitive company and employee information
Passion for fostering an inclusive environment while embracing diverse points of view
Strong interpersonal skills to confidently communicate with B2B and B2C customers
Prior experience overseeing budgets, expenses, and developing internal processes is a plus

Additional Requirements

Stable internet connection to facilitate virtual calls and remote work (minimum 30 mbps download and 15 mbps upload speeds to a Winnipeg, Manitoba, Canada server - please go to speedtest.net and select a server in Winnipeg, Manitoba and upload a screenshot.
Willingness to start in a part-time capacity with the potential to increase hours and transition to a full time role
Availability for phone support and vendor communication during business hours (business hours range between 8:00 am to 4:30 pm Central DAYLIGHT time zone)

Are you 100% sure you're the best candidate for this role and want to stand out?
Well, we want to hear from you and we have a special treat for you! Please fill out this candidate form and complete a pre-hiring assessment to stand out from the other applicants!

Step 1: https://app.videopeel.com/c/m3vphpex
Step 2: https://www.ondemandassessment.com/link/index/JB-FJNP236YY?source=onlinejobs&u=1131604
**Please make sure you use the same name on all the forms so we can match you up!