Maintenance Coordinator - Team Lead

Job Title: Maintenance Coordinator - Team Lead
Job Type: Full Time
Work Hours: 3:00 PM to 10:00 PM Monday to Friday PST (6 hours + 1 hour break)
Salary: $1,200.00 per month

TO APPLY, FILL OUT THIS FORM: https://forms.clickup.com/9011062867/f/8chku2k-14271/0WY3GTYT4N5J7BETDY

Summary:

We are seeking a highly organized, diligent, and responsive Maintenance Coordinator to join our dynamic team. The ideal candidate will excel in managing maintenance requests, coordinating with vendors, and ensuring timely and effective communication with tenants. This role requires excellent troubleshooting skills, an ability to manage multiple tasks efficiently, and a keen understanding of maintenance operations within the real estate sector.


Core Responsibilities:

Tenant Communication: Serve as the primary point of contact for tenants for all maintenance requests through emails, calls, voicemails, and work order systems like AppFolio. Ensure clear, concise, and timely responses to all inquiries.

Troubleshooting: Conduct detailed troubleshooting with tenants to accurately assess maintenance needs and determine the scope of work required.

Vendor Coordination: Maintain a roster of reliable vendors and coordinate with them to ensure work orders are completed to satisfaction. This includes sending work order details (tenant contact, address, specific requests) and confirming completion of tasks.

Estimate Preparation: When necessary, compile detailed estimates from 2-3 vendors to provide options for maintenance work, ensuring cost-effectiveness and quality.

Urgent Response: Quickly respond to urgent and emergency maintenance issues, keeping tenants informed about the status and expected resolution timeline.

Negotiation and Justification: Possess a good understanding of market rates for various maintenance tasks and negotiate with vendors when appropriate. Be prepared to justify decisions regarding after-hours or weekend jobs.

Property and Vendor Knowledge: Organize and maintain knowledge of specific requirements for properties and match them with specialized vendors when required.

Requirements:

Experience: Proven experience in maintenance coordination, property management, or a related field.
Communication Skills: Excellent verbal and written communication skills, with an ability to be both brief and detailed as the situation demands.
Problem-solving: Strong troubleshooting and problem-solving skills with a proactive approach to resolving issues.
Vendor Management: Experience in managing and negotiating with vendors, along with a solid understanding of maintenance work scope and costing.
Time Management: Exceptional organizational and time management skills, with the ability to prioritize urgent tasks.
Technology Proficiency: Familiarity with property management software (e.g., AppFolio) and standard office software for communication and documentation. Comfortable with video conferencing tools for daily communication.
Flexibility: Availability to respond to emergency situations outside of standard work hours as needed.

TO APPLY, FILL OUT THIS FORM: https://forms.clickup.com/9011062867/f/8chku2k-14271/0WY3GTYT4N5J7BETDY