Client Success Manager

Storyy (storyy.co) is a cutting-edge platform determined to transform the landscape of storytelling, making it more engaging, immersive, and meaningful. Driven by our mission to empower creatives worldwide, we dedicate ourselves to amplifying stories with the potential to inspire, provoke, and bring people together. Working across various social media platforms, our dynamic team has crafted and published more than 15,000 unique pieces, leaving an indelible mark on countless lives.

ROLE

We are seeking a motivated Client Success Manager to join our growing team. The Client Success Manager will be responsible for building and maintaining strong relationships with our clients and ensuring that the clients are satisfied with the services our company provides.

If you’re ready to learn and leave your mark on a growing company, this is the perfect position for you!

QUALIFICATIONS

- Serve as the primary contact for clients, conduct the onboarding process, and manage the contents for the clients
- Manage and strengthen clients' relationships.
- Coordinate with internal and external teams for a successful client outcome
- Drive retention and growth among the most valuable customers
- Represent the voice of the client and mediate between the clients and the organization
- Closely manage and nurture accounts to identify and eliminate risk attribution
- Improve customer experience through product support, and handle customer complaints and request

REQUIREMENTS

- Proven experience in a customer service role and client relations is a PLUS
- Social Media marketing experience
- Experience in content creation a plus
- Comfortable in meeting and speaking with clients
- Resourceful with keen attention to detail
- Strong interpersonal skills
- Fluent in English
- Experience working in a digital marketing Agency experience is a plus
- Amenable to working from 10 PM to 6 AM PH Time
- Comfortable in using a time-tracking device the entire shift

Ready to Join? Fill out our application form here- forms.clickup.com/36125092/f/12eed4-188345/EURNW0N1669LS9YJKU

Your exciting journey with us awaits!!