QMS Support Officer

Cryptic Labs LLC is an innovative research institute primarily focused on solving fundamental problems in security to advance the viability and growth of the blockchain. Our mission is to push the boundaries of cryptographic research and develop solutions that ensure secure and scalable blockchain technologies.

Position Overview:

We are seeking a detail-oriented, dedicated and proactive Quality Management System (QMS) Support Officer to join our dynamic team and support our commitment to excellence. The QMS Support Officer will assist in the development, implementation, and maintenance of the quality management system to ensure compliance with the company and QMS policies, relevant industry standards and regulations. This role involves, among others, supporting internal audits, maintaining documentation, facilitating training, and assisting in continuous improvement initiatives.

Key Responsibilities

1. Support in Developing and Maintaining QMS:
• Assist in QMS Design and Implementation:
? Collaborate with the quality management team to design and develop QMS frameworks that comply with ISO 9001 standards and other relevant regulations.
? Support the integration of QMS processes into daily operations, ensuring that quality standards are consistently applied across all departments.

• Review and Update Quality Documentation:
? Help in drafting, reviewing, and updating quality manuals, policies, procedures, and work instructions for the company and/or for every section/department of the company.
? Ensure that all QMS documentation is current, accurate, and accessible to all relevant personnel.
2. Documentation and Record Keeping:
• Maintain Quality Records:
? Ensure that all quality-related records, such as but not limited to, audit reports, corrective actions, training records, and all documents per department/section required by QMS office are accurately maintained and properly filed.

• Document Control:
? Manage the document control process, ensuring that all QMS documents are reviewed, approved, and distributed according to established protocols.
? Keep track of document revisions and ensure that obsolete documents are removed from circulation.
3. Assisting in Audits and Compliance:
• Internal Audit Support:
? Assist in planning and conducting internal audits to verify compliance with QMS requirements and identify opportunities for improvement.
? Help prepare audit schedules, develop audit checklists, and gather necessary documentation for audit activities.

• External Audit Preparation:
? Support preparations for external audits by regulatory bodies and certification agencies, including organizing documentation and coordinating audit logistics.

• Follow-Up on Audit Findings:
? Document audit findings, assist in developing corrective actions, and track the implementation of these actions to ensure timely resolution of non-conformities.
4. Continuous Improvement:
• Identify Improvement Opportunities:
? Participate in quality improvement initiatives by identifying areas where processes or product quality can be enhanced.
? Collaborate with cross-functional teams to brainstorm and implement solutions aimed at continuous improvement.

• Monitor and Evaluate Improvements:
? Track the effectiveness of implemented improvements through data analysis and performance metrics.
? Provide feedback and recommendations for further refinement of processes.
5. Training and Support:
• Develop and Deliver Training Programs:
? Assist in creating training materials and programs to educate employees on quality management principles and QMS procedures.
? Facilitate training sessions, workshops, and seminars to ensure all staff understand and comply with QMS requirements.

• Ongoing Support:
? Act as a point of contact for employees seeking guidance on quality-related issues.
? Provide ongoing support and mentorship to staff to help them navigate QMS processes and address any questions or concerns.
6. Customer Complaint Handling:
• Assist in Complaint Investigation:
? Support the investigation of customer complaints related to product quality, including gathering information, conducting root cause analysis, and documenting findings.

• Develop Corrective Actions:
? Help in developing corrective and preventive actions to address customer complaints and prevent recurrence.

• Customer Communication:
? Draft and review responses to customer complaints, ensuring timely and professional communication that addresses customer concerns and outlines resolution steps.
7. Findings and Recommendations:
• Prepare Quality Reports:
? Compile and analyze quality data to prepare reports on QMS performance, including key metrics such as audit results, non-conformities, and customer complaints.

• Present Findings:
? Present quality reports and findings to senior management and other stakeholders, providing insights and recommendations for improvement.
8. Compliance:
• Stay Informed on Regulations:
? Keep up-to-date with industry regulations, standards, and best practices relevant to the company’s quality management system.

• Ensure Compliance:
? Assist in ensuring that all QMS processes and procedures comply with company and QMS policies, applicable regulations and standards.
9. Team Collaboration:
• Cross-Functional Collaboration:
? Work closely with various departments (e.g., production, engineering, customer service) to ensure quality objectives are met.

• Support Quality Initiatives:
? Participate in cross-functional teams and committees focused on quality initiatives and continuous improvement projects.
E. Qualifications
Education:
• Bachelor’s degree in Quality Management, Engineering, or a related field.
Experience:
• Minimum of one (1) year of experience in a quality management or support role.
• Familiarity with ISO 9001 standards and other relevant quality management frameworks.
• Familiarity with process improvement methodologies.
• Experience in the industry-specific related to the company (e.g., blockchain, DeFi, banks, logistics, manufacturing, etc.).
• Experience with customer complaint handling and resolution.

Skills:
• Strong analytical and problem-solving skills.
• Strong organizational and record-keeping skills.
• Excellent attention to detail.
• Effective communication and interpersonal skills.
• Proficiency in using software and tools applicable/necessary for the quality management systems.
• Ability to work collaboratively in a team environment.
F. Working Condition: Remote set-up
G. Employment Type
• Full-time position with standard working hours.
• Consultant/Freelancer/Independent Contractor
H. How to Apply:
If you are passionate about quality management and eager to contribute to a culture of continuous improvement, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and qualifications to hr@rns.id with the subject line "QMS Support Officer Application".