3 hour a day - customer success manager

Join our dynamic digital marketing company. We serve global clients, mainly from the USA and Canada, with innovative solutions. Our remote team values integrity, hard work, and kindness, fostering a friendly and supportive work environment.

Job Description: Customer Success Manager
Key objective: To make sure customers continue using our online products, with initiatives and rewards.

Key Responsibilities:

- Extend customer lifetime value through strategic initiatives and systematic follow-up.
- Develop and implement customer success plans to ensure customers achieve desired outcomes.
- Monitor customer health metrics and proactively address issues.
- Foster strong customer relationships to drive retention and satisfaction.

Requirements:

- Minimum 5 years of experience in customer success or related fields.
- Demonstrated ability to execute customer success strategies effectively.
- Passionate about delivering measurable results for customers.
- Excellent communication skills, both written and verbal.
- Degree holder in any discipline.
- Candidates with prior team lead experience are NOT preferred.

****WE WILL ONLY CONSIDER YOUR RESUME IF YOU PROVIDE THIS****

1. Must provide 3 successful initiatives in customer success within the cover letter.
2. Your ideal hourly pay, in USD.
3. A TWO minute Loom video that includes:
3a. What makes you a good customer success manager?
3b. 1 career highlight or 1 successful initiative as a customer success manager.
4. Your resume with DATE OF EMPLOYMENT (not just year or month).
5. Your reason why you LEAVE or plan to leave your current/most recent job?

- Your preferred working hours, either 9am to 12pm, 12pm to 3pm, or 3pm to 6pm.

***Otherwise we will NOT review your profile***