Psychiatry Clinic Scheduler

About Us

Evolve Psychiatry (www.evolve-psychiatry.com) is a prestigious private psychiatric practice that is currently expanding our administrative team to support a rapidly growing patient base in multiple states. We are seeking a dedicated remote Patient Care Ambassador to manage patient scheduling of our patients’ care. The ideal candidate is someone who desires to make a long-term commitment to serve as part of a motivated and hard-working group that aims to improve access to mental health care.

Responsibilities:

-Assess for patient acceptability within scope of services based on decision criteria such as reasons for inquiry, previous history, medical complexity, and goals for care
-Match patients to providers based on complexity and availability
-Scheduling initial psychiatric visits for medical and counseling providers that are both in-person and virtual
-Instruct patients on onboarding process consisting of completing any records/forms needed
-Maintain providers’ schedules to capacity
-Reschedule appointments based on urgency and provider availability
-Provide exceptional customer service when communicating over phone/emails/texts
-Accurately maintain patient communication logs
-Escalate emergencies with providers and/or management in a timely manner
-Ensure health and safety compliance


Hard Skills

-Experience using an electronic medical records system
-Competency in email, calendar management, virtual meetings, virtual phone system (Google Workspace with potential migration to Microsoft 365)
-Proficiency in Excel (editing, formatting, filtering) a major plus
-Familiarity with any project and customer management systems (i.e. Clickup, Salesforce, Zendesk, or Zoho) a major plus

Soft Skills

-Bright personality focused on customer service to manage patient expectations
-Excellent communication in both spoken and written correspondence (pronunciation, spelling, grammar, formatting)
-Reliable organizational abilities to manage your time and tasks without needing micromanagement
-Desire to work independently but collaborate with a light-hearted but hard-working and dedicated virtual team
-Resourcefulness in problem-solving both on your own and as part of a larger team
-Ability to make critical decisions on your own in a dynamic and fast-paced environment
-Maturity to accept responsibility for deficiencies and errors
-Eagerness to learn about healthcare, mental health, and technology and ask for help and further guidance
-Interest in embracing technology via new software integrations and process automation
-Comfort with discretion regarding highly sensitive information, ensuring HIPAA compliance

Qualifications

-College diploma or equivalent, with a strong preference for relevant college coursework
-2+ years experience in a medical office setting, telehealth, or virtual administration
-Previous experience in scheduling patients for a clinic
-Understanding of psychiatric diagnoses, medications, levels of care
-Reliable internet connection, desktop workstation, and mobile service is a must

Schedule

-Office administrative hours are Monday through Friday 9P-6P (CST)

Benefits

Competitive compensation - starting pay is $4.50 USD per hour
Eligibility for promotion and raise to $5.00 USD per hour after 1 year of service
Generous paid time off - 10 days in year 1; 15 days in year 2
Hardware allowance for computer, monitor, peripherals, phone
Performance recognition - opportunities for quarterly performance bonuses + 13th month bonus if start role prior to March 2025
Professional development opportunities - paid training and certifications, regular performance reviews
Remote work in a psychologically safe atmosphere
Referral bonuses


Next Steps

To apply, please complete our Pre-Interview Survey at https://form.jotform.com/250235015998056 at the end of which you can attach your resume. Resumes submitted directly to email will not be considered.