AirBnB Property Management VA (Guest Experience)

Looking to hire a rockstar to help with our Airbnb portfolio of 8 properties. They will be responsible for keeping guests satisfied during their stays with us. We’re part of a fast-growing company where we encourage our team members to work hard but also remember to have fun. We’re looking for a self-starter with great problem-solving skills who always has the best intentions of guests in mind. Strong communication and organizational skills will be critical to the role. We're looking for 56 hours/week and pay between $800-$900/month. The starting role will be 40 hours/week and pay between $550-$650/month.

You're primary role is from the guest booking the property to the end of their stay.

Job Role:

- Answering guest inquiries and questions (platform messaging, texting and calling)

- Managing reservations through the channel platforms

- Handling dispute resolutions on the platforms (claims, reviews, etc.)

- Solving guest problems as they arise: coordinating repairs, hot tub maintenance, etc.

- Coordinating with vendors including cleaners, maintenance, pool service, etc.

- Ordering supplies via Instacart, Amazon, etc.

- Creating SOPs & templates (onboarding emails and forms, cleaning checklists, paying taxes, etc)

- Managing all projects in Monday.com and creating Monday boards


Requirements:

- Prior experience working with Airbnb Customer Support OR a STR property management company

- Bonus: Experience working with Hospitable, Turno, Monday.com, google workspace, Airbnb, VRBO, etc.

- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.

- Strong problem-solving skills

- This position is to work 40 hours a week at this time, but need to be able to work up to 56 hours/week: work 6 days/week, rest 1 day/week (Weekdays are 9 hour days and Weekends are 10 hour days)

Please fill out this form if interested: https://forms.gle/XE7h1riiNn7Gg6Ue6