Customer Service Advisor

An exciting opportunity for a customer service representative to help support our growing base of customers in AU.
About the Company
Raviga is a software company that sells its products globally. The company operates two brands, Upgrade to see actual info and Upgrade to see actual info, selling products which manage business administration and event ticketing for the dance, performing arts and other industries.
About the Role
Main responsibilities:
* Offering technical support and advise for both Class Manager and Stage Stubs queries
* Giving excellent customer service by questioning, listening and establishing a rapport
* Reaching personal and team targets/service levels/KPI’s
* Liaising with other departments to resolve queries effectively
* Managing your own workflow (call backs/follow up)
* Reporting issues/trends to the relevant departments
Skills and Experience
* Must be tech savvy with understand of different class management software
* Outstanding written and verbal communication skills
* Super organised/can multitask under pressure
* Excellent customer service with the ability to build strong customer relations
* An active listener with high attention to detail
* Good time management
* A focus on taking ownership and responsibility to resolve issues and help customers
* Work well in a team as well as on your own initiative
* Can show resilience, patience and problem solving skills
Previous experience within software or SaaS industry although not essential will be viewed favourably. You will need to be technically proficient and be able to get up to speed with using our software quickly.
Please note this is a remote position so you will need your own laptop, camera and headset.