Amazon Customer Relations Manager

About Us:
CUSMIZ is a leading global e-retailer offering personalized fashion and lifestyle products. Since 2018 we have been dedicated to providing unique, customized solutions to our diverse global customer base

At Cusmiz, we are not just looking for employees; we are looking for partners in growth. As a startup, we are in a phase of rapid expansion, and our operations department plays a pivotal role. We value dedication and a results-driven mindset. If you are someone who is deeply committed to achieving performance goals and is ready to grow with the company, we want you. We do not cater to the work-life balance crowd; we cater to achievers who are ready to make a significant impact and reap the rewards of their hard work.

Role Overview:
As an Amazon Customer Relations Manager, you will play a pivotal role in managing customer satisfaction on the Amazon platform. Your expertise will ensure efficient after-sales service, effective resolution of issues, and proactive management of customer feedback.


Key Responsibilities:
Handle after-sales issues with flexibility to prevent customer complaints.
Follow up on major order issues and provide effective solutions.
Manage and resolve negative reviews, inviting customers to leave positive feedback.
Demonstrate in-depth knowledge of Amazon's platform and policies to assist customers effectively.
Maintain accurate records of customer interactions and transactions.
Work closely with other departments to ensure comprehensive customer support.
Continuously improve customer service skills and stay updated on our products and services.

Qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving skills and attention to detail.
Proven ability to manage multiple tasks and prioritize effectively.
A customer-first attitude with a genuine desire to help others.
Extensive knowledge and experience with Amazon’s platform and policies.
Previous experience in customer service or public relations is a plus.
Proficiency with customer service software and tools is preferred.

What We Offer:
Competitive salary and comprehensive benefits package.
Opportunities for career growth and development.
A supportive and dynamic work environment.
Continuous training and development opportunities.
The chance to be part of an innovative company with a global reach.

How to Apply:

Step 1. Fill in this Cusmiz job application form
https://forms.gle/z2bbDEX3fRCx3zYZ9

Step 2. Based on requirements submit self recorded video to this form :
https://forms.gle/GUFL2t9nLiU5jVS49

Step 3. we will contact you for next interview

Website: www.cusmiz.com
LinkedIn: Cusmiz Philippines

Email: phrecruitment@cusmiz.com