Customer Service (Account Manager) #4495

We are a friendly and customer-focused company looking for a dedicated and enthusiastic Account Manager to join our team. We value great customer service and innovative solutions, and we want someone who shares our excitement for helping clients and VA's succeed.

Position Overview:

As a Customer Service Account Manager, you will manage client's and VA's accounts, provide excellent customer support, and ensure a smooth onboarding process after closing sales. We need someone who can build strong relationships with clients and deliver outstanding service.

Key Responsibilities:

Account Management:
-Be the main contact for assigned client accounts and VA's.
-Build and maintain strong relationships with clients and VA's, understanding their needs.
-Monitor client and VA's accounts to ensure satisfaction and address any issues promptly.

Customer Support:
-Provide timely and effective support to clients and VA's via phone, email, and chat.
-Resolve customer and VA's inquiries and issues professionally and efficiently.
-Work with internal teams to ensure customer and VA's needs are met.

Onboarding and Training:
-Help new clients and VA's get started after closing sales.
-Conduct training sessions to ensure clients and VA's understand our products and services.
-Assist clients and VA's in setting up their accounts and optimizing their use of our solutions.

Qualifications:
Experience:
-Proven experience in customer service or account management roles.
-Experience with client and VA's onboarding and training is a plus.
-Techy (IT preferred)

Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple client accounts and prioritize tasks effectively.
Proficiency in using customer service software and CRM systems.

Personal Attributes:
-Enthusiastic and excited about helping clients and VA's succeed.
-Proactive and able to work independently in a remote environment.
-Committed to providing exceptional customer service.

What We Offer:
-Competitive hourly rate of $5.
-Flexible remote working environment.
-Opportunities for professional growth and development.
-Supportive and collaborative team culture.

Non-negotiable:
-Must use Screenshot and Productivity Tracker
-Location: Remote
-Working Hours: Monday to Friday, 8 AM - 5 PM CST
-Rate: $5 per hour

How to Apply:
Please send us a message with the following information and answer the following questions:
- Your Portfolio Link
- Your Resume Link
- Understand.me profile link with DISC result

And, answer these questions:

1. Who is the most influential person in your life and how did he/she impact you?
2. What is the toughest obstacle you have encountered in life? Did you overcome it? How?
3. How would you define success in your personal & business life?
4. Can you tell me about a time when you made a mistake at work? How did you handle it?
5. Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?
6. Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?

If you are passionate about customer service and excited about the opportunity to help clients thrive, please apply now!

We look forward to reviewing your application and potentially welcoming you to our team!