Operations and Onboarding Specialist

Job Title: Operations and Onboarding Specialist
Job Description: Join our dynamic team as an Operations and Onboarding Specialist. You will be instrumental in enhancing our client onboarding process and improving operational efficiency. Your responsibilities will include revamping onboarding materials, implementing automation tools, and ensuring a seamless onboarding experience.
Responsibilities:
• Revamp and update onboarding materials for user-friendliness.
• Implement onboarding software to streamline processes.
• Train virtual assistants on new onboarding procedures.
• Monitor the onboarding process and gather feedback for continuous improvement.
• Ensure all onboarding communications are clear, professional, and effective.
Skills and Qualifications:
• Strong background in operations management and process improvement.
• Proven experience in customer onboarding and client relations.
• Excellent organizational and communication skills.
• Proficiency in process improvement and project management tools (e.g., ClickUp, Trello).
• Basic technical skills for onboarding software implementation.
Requirements:
• 2-5 years of experience in operations management.
• Fluent in English with excellent training and communication skills.
• Strong attention to detail and problem-solving abilities.
Benefits:
• Fixed weekends off.
• Paid Holiday Leaves.
• Paid maternity and paternity leaves.
• Night differential for extra night hours work.
• Annual base-pay increase (depends on performance).
• 12 days of personal time off plus additional 2-day floating leave.
How to Apply:
1. Submit your resume and a brief cover letter detailing your relevant experience in operations and onboarding.
2. Include the word “mango” in your cover letter to show you’ve read the job description thoroughly.