Inside Sales Representative - Residential (ISR-R) for Internet Service Providers (ISPs)

Looking for Experienced Inside Sales Reps for Home Internet Sales!!!!!

Position: Inside Sales Representative – Residential (ISR-R)

Company: Stefanov Capital- Specializing in innovative growth enablement for ISPs and Adjacent Businesses

Location: Remote – Covering PST to EST Time Zones

Job Type: Full Time

Stefanov Capital Overview:
Stefanov Capital is an innovative growth enablement company, primarily catering to Internet Service Providers (ISPs) and adjacent businesses. We're actively seeking multiple diligent and communicative Inside Sales Representative – Residential (ISR-R) candidates to streamline our client’s sales and lead nurturing process. The chosen candidates will play a pivotal role in converting marketing leads into potential customers for our clients.

Roles and Responsibilities:

- Lead Nurturing: Make outbound calls, send emails, and generate SMS messages to prospects acquired from various
marketing initiatives.
- Inbound Call Handling: Manage and address all inbound calls directed to the marketing-specific phone numbers, ensuring
that prospects receive timely and appropriate responses.
- Address Verification: Validate the physical address of each prospect to ensure serviceability.
- Service Discovery: Engage in a structured discovery process with each prospect, determining their needs with
internet, voice, and TV services.
- Lead Prioritization: Classify and prioritize leads based on potential conversion likelihood.
- Lead Conversion: Once a lead is deemed qualified and ready for further engagement, assess the
client’s needs and propose solutions to close.
- Data Management: Maintain and update the CRM system, ensuring that all interactions, notes, and outcomes are
appropriately logged.
- Reporting: Provide weekly and monthly reports on lead status, conversion rates, and other relevant KPIs to higher
management.
- Feedback Loop: Work closely with the marketing team to provide feedback on lead quality, suggesting improvements as
necessary.
- Continuous Learning: Stay updated with the latest in internet, voice, and TV services to provide accurate and relevant
information to prospects.

Compensation Plan:

- Target Total Compensation: USD 1,320 per Month (Approximately PHP80,000)
- Base Salary: Competitive hourly rate of USD 4.50 per hour (Target USD 780 per month)
- New Installed Subscribers Commission: For each lead that culminates in a new subscription, a commission of USD 12.00
(Target USD 600 per month) will be granted.
- Thirteenth Month Incentive: We will pay a 13th-month incentive-based average of the entire annual compensation that
includes all commissions earned.

Additional Benefits:
• Paid 2 times a month
• Paid Training and Time Off
• Pay Increases and Promotion Opportunities

Qualifications and Skills:
• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in a customer service or sales role is advantageous.
• Strong communication and interpersonal skills. Must be proficient in English.
• Ability to multitask and manage time efficiently.
• Proficiency in using CRM software and other relevant tools.
• Knowledge of the ISP industry, products, and services is a plus.


Application Process: Interested candidates are requested to send to Upgrade to see actual info mention "Inside Sales Representative - Residential Position" in the subject line.

- Resume: Please include BPO/Hiring Company, the client that you represented, the position, and the roles and responsibilities required for that role.

- Cover Letter: As part of the pre-interview process for the position at Stefanov Capital, we request that you submit a written narrative explaining why you feel you are the right candidate for the position. This narrative should be a couple of hundred words in length and should showcase your English proficiency and communication skills.