Customer Success Executive / Marketing Admin

POSITION SUMMARY
We seek a highly efficient Customer Success Executive to manage all live selling activities and administrative tasks, such as recording sales, ensuring all deals are closed and paid by the customer, and following up as needed. This role is crucial in optimizing live selling processes, maintaining accurate sales records, and supporting the company’s goal of delivering outstanding customer experiences.

OBJECTIVES
- Manage live selling activities daily, ensuring a smooth and engaging experience for customers.
- Record sales accurately and promptly in the company's systems.
- Follow up on all closed deals to ensure payments are made within the specified timeframe.
- Maintain and update customer databases with accurate information.
- Monitor customer interactions and feedback to improve service quality.
- Coordinate with the inventory management team to ensure product availability during live selling events.
- Align expectations and performance based on the company’s Key Performance Indicators (KPI).
- Assist in all marketing activities

COMPETENCIES
- Skilled in managing customer databases and company databases through proper data and records management.
- Initiative to prioritize and plan work activities, use time efficiently, and set daily goals and objectives.
- Experience in managing and aligning performance to the company’s Key Performance Indicators (KPI).
- Ability to adapt to changes in the work environment and manage competing demands.
- Highly skilled in fulfilling and documenting orders systematically in an efficient and timely manner.
- Possesses excellent organizational skills and strong attention to detail.
- Demonstrates excellent verbal and written communication skills, including active listening.
- Possesses strong interpersonal and communication skills along with strong analytical skills.
- Has a strong background in working in a collaborative team environment.
- Able to work from Tuesday to Saturday 4AM to 1PM and Sunday 6AM to 12NN

EDUCATION AND EXPERIENCE
- Bachelor’s degree in Business Administration or a related area of study, or equivalent work experience.
- Substantial experience with customer relationship management (CRM) software (e.g., HubSpot)
- Substantial experience with E-commerce such as Shopify, eBay, Google, and Amazon marketplaces.
- Experience in managing system integration projects or tasks is a plus but not required.

BENEFITS
- Health insurance
- Dental insurance
- Professional development assistance
- Paid leaves
- 13th-month pay


ABOUT THE COMPANY
Our mission is to enable artists, jewelers, and craftspeople to turn their creative visions into reality through the gemstone & glass cutting and polishing arts. It is our focus to bring the highest quality and most innovative equipment, tools, and processes to all of the lapidary artists worldwide. Combining our love and passion for creative arts and artists, decades of experience in the design, and use of lapidary equipment provides us with a unique knowledge and experience that we bring to everything we do. We challenge ourselves to be great and be the best version of ourselves through individual personal, professional, and financial goals and the impact we have in the gemstone industry. Our core values are the backbone of our business and guide our hiring process: we are Inspirational, Accountable, Results-oriented, Transparent, Disciplined, and Aligned. We operate internationally and are growing rapidly every year.


COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Highland Park Lapidary recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.


If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to admin@hplapidary.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Think you're a good fit? Please complete the job application form: bit.ly/3lmLSVh