Sales and Customer Service Hero

Are You A Sales and Customer Service Hero?
If so, we need to work together.

WHY YOU SHOULD WANT THIS JOB

- Exciting, fast growing company
- Fun work environment
- Small, close team
- Long term position
- Feel empowered, make decisions
- Grow with the company
- Live up to your potential
- We’ll invest in your education
- Learn new skills
- Earn new responsibilities
- Variety of tasks & projects to work on

COMPANY INFO

This is a small and fast-growing, customer focused eCommerce store (online retail) selling sheds, greenhouses, saunas, dog kennels, cow lifts, and all sorts of different homestead supplies & equipment. Our revenue is growing quickly and we are expanding!
We’re very busy and need someone to help with sales and customer service for our ecommerce store. This is an exciting long-term opportunity for you! We will grow and hire more, so you have the potential to become the manager, director - if you are amazing.

As you grow, the position can grow with you, based on your skills and interests.

Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potential.

Are you ready?

JOB OVERVIEW

You’ll be responsible for answering phone calls, emails, and chats that come in. People are interested in buying our products but have questions that you will need to answer. Or they have already purchased and have follow up questions about shipping or other things like that.

To start we will work closely together, but you will become more and more independent as time goes by. We currently have a team of 4 people (including myself) who you will be working with on a day to day basis.

When applying for the job, YOU MUST WRITE "It's snowing in California” in the subject of the email or the message.
This way I can filter out the people that have not actually read this job post.

TALKING ON THE PHONE

- You must have almost perfect spoken English.
- The less foreign accent the better.
Many of our potential customers do not trust people with a foreign accent as there are so many scams out there right now.

DESCRIPTION OF IDEAL CANDIDATE

- Self Starter
Self-motivated, happy working on your own with minimal guidance.
- Decision Maker
Comfortable making decisions and taking responsibility.
- Problem Solver
Able to think through problems, take initiative, recommend solutions, and not wait to be told what to do next.
-Ability to Figure Things Out
You will come across all sorts of different scenarios and problems that you will solve. You will need to be able to figure out all sorts of different things on your own.
- Follow Through / Proactive
If you are given a task, you need to follow up until it is solved - not stop or wait after the first step is taken.
- Assertive
Feel comfortable asking people to do things. Tell me when you disagree, and say why.
- Comfortable w/ Constructive Criticism
I'm always working to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick.
Do not apply if you’re not comfortable with constructive criticism.
- Cultural Flexibility
We are an American company. I've hired people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

COMPANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
$500 base salary plus commissions.
Approximately $1,000 / month in commissions, depends on your sales.
Total Pay About $1,500+ per month but could be a lot more if you are motivated.
You could make $2,000/month if you sell a lot!
We also provide 2 paid days off per month.
We generally provide pay increases every 6-12 months as you prove yourself.

CANDIDATE REQUIREMENTS
- Native fluent English
- Little to no accent
- Reliable
- Able to learn many different kinds of tasks
- Able to think through a situation & take steps to solve the problem
- Organized, able to follow a process
- Pay attention to details

ADDITIONAL DETAILS
**REQUIRED** - Internet: Fast, stable connection that is NOT interrupted

WORKING HOURS
Full time position (40 hours/week): Working hours are US TIME ZONE.
8 hour work day with 1 hour lunch break.
Lunch break can be broken up into different breaks if you would like.
I'm slightly flexible on the schedule if needed, as there will be 2 people in the same position.
5 Work Days per week.
1 Day Monday through Friday you get off.
I would like to have one sales rep work on Saturday and one sales rep work on Sunday.
We can rotate if necessary.
Will talk through the schedule with everyone to make sure it works out well for all.

HOW TO APPLY

Email hire@homesteadsupplier.com with the following:
- CV / Resume
- Audio file discussing yourself and why you're fit for this role.
- Screenshot of your computer specs and a Speedtest screenshot.

I look forward to working with you!
Sebastian