Customer Service Representative

Customer Service Representative

About Us:
At 3W, we are a technology company dedicated to assisting businesses in thriving in the digital age. With cutting-edge technology and exceptional customer service, our aim is to surpass our clients' expectations and ensure satisfaction for their customers in the US.

Job Description:
We are seeking an experienced Customer Service Representative to join our team. If you possess customer service expertise, particularly in software, and enjoy assisting customers, we invite you to apply. Your primary responsibility will involve promptly resolving customer issues and ensuring their contentment.

Responsibilities:
-Respond to customer inquiries via phone, email, live chat, or social media
-Provide assistance with product information, troubleshooting, and technical support
-Collaborate with teams to resolve customer concerns
-Maintain records of customer interactions
-Identify opportunities for process improvement

Requirements:
-Previous customer service experience, software experience preferred; SEO knowledge is advantageous
-Strong communication and problem-solving abilities
-Availability to work six days a week, including Saturdays
-Desire to contribute to the long-term growth of the company
-How to Apply:
-Please submit your resume/CV showcasing your communication skills. While we appreciate all applications, only selected candidates will be contacted for an interview.

We encourage individuals that has the required backgrounds to apply.