Senior IT Helpdesk Technician (Permanent Work from Home)

We are seeking a full-time team member NEAR or WITHIN Metro Manila for this role. This position is not open to outsourcing or subcontracting. Please send your resume along with responses to the following questions:

What are your salary expectations?
Are you comfortable working shifts between 6 AM and 10 PM Pacific Time, including weekends?
Are you willing to handle phone calls and assist users with computer-related issues?
Can you work independently from home?
Do you have reliable internet service?
Do you have a backup plan for power or internet service interruptions?
Can you maintain a noise-free work environment?
Are you committed to confidentiality regarding company information?
Do you plan to hire someone to outsource or subcontract any part of this role?
Will you be working multiple jobs simultaneously?
Are you okay with keeping your camera on during most of the shift?

The Senior IT Helpdesk Technician requires at least 5+ years of proven experience with technology and outstanding personal communication skills. Our clients are easygoing and fun to work with. You must be able to do documentation and time-entry in our ticketing system. A positive, service-oriented personality is a must!

Experience/Qualifications

• Hardware maintenance for enterprise servers is a MUST
• Network knowledge: (DNS, DHCP, FIREWALL) a +
• Windows Desktop Support: 5 years minimal
• Mac IOS a
• Mac OSX: a
• Ticketing System experience a +
• Microsoft Office 365 Support a +
• Organization skills a MUST
• Excellent Communication skills (written/verbal) a MUST
• PowerShell scripting skills a +
• Microsoft Azure skills a +
• VDI Platform Knowledge
• Backup System experience a +
• Cisco Meraki a +
• Microsoft Windows Server skills a +
• Server Virtualization a +


NOTE: Your application will not be considered without an updated resume and responses to the questions above. Only applicants who are waitlisted will be contacted.