Korean Bilingual CSR

Skills play a vital role in a workforce but We believe that hiring character over skill is the basic foundation for building a smart, efficient, passionate, driven, and impactful workforce.

AT MERIDIAN, WE FOCUS ON PEOPLE OVER PROFITS

Our flexible work model provides a healthy, safe, and open work culture that empowers our TeamMates.!

JOB FUNCTIONS/RESPONSIBILITIES

- Daily live chat/email response of customer queries
- Own overall relationship with assigned client
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Communicate with vendors/partners and internal teams to solve customer queries.

QUALIFICATIONS

- At least 1 year of customer-facing experience in a Customer Success, or Account Management role
- Strong written and verbal communications skills in both Korean and English
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction
- Fluent in Korean language