Midterm Rental (MTR) and Short Term Rental (STR) VA Position

Responsibilities:

MTR Lead Generation & Admin Position:

*Scrape leads from LinkedIn.
*Research online B2B contacts using an existing list.
*Make phone calls to companies and representatives about available homes.
*Cold calling with scripts
*Long-Term Portfolio management

MTR Lead Nurturing:

*Manage CRM for B2B and property owner interactions.
*Client-facing communication for B2B and property owners.

MTR Hosting:

*Load reservations into PMS Hostfully, ensuring Safely insurance integration.
*Manage reservations, guest communications, cleaner communications, and maintenance solutions.

STR Hosting:

*Communicate with guests through PMS and AirBNB.
*Provide assistance and recommendations to guests.
*Ensure payment for VRBO and direct STR reservations.
*Oversee cleaning processes and supplies.
*Some STR management experience is welcomed to apply

Results:

*Add 10 new B2B contacts to the CRM daily.
*Send 1 weekly availability email to subsets of B2B contacts.
*Add 10 property owners per week to the MTR Platform.
*Maintain a review rating of 4.95 or higher.
*Maintain 100% response rate and resolve all overnight guest issues.
*Achieve a 1-minute response time for first inquiries and 10 minutes thereafter.

Requirements:

*Prior experience in guest support with Airbnb or another STR company.
*Native English language skills (written and spoken).
*Comfortable speaking on the phone.
*Extreme attention to detail.
*Enthusiastic learner with the ability to research independently.

Skills:

*Excellent typing skills with accuracy.
*Problem-solving abilities.
*Familiarity with various tech platforms (Google Workspace, Monday.com, Slack, Discord, YouTube, WhatsApp, Ring Central, Ring Camera, Breezeway, Loom, Zoom).
*Proficient English USA tone
*Sales & Cold Calling Experience

Other Requirements:

*Understand the hospitality industry and prioritize guest satisfaction.
*Flexibility with schedule, including busy and slow weeks.
*Maintain consistent pay.

Schedule & Rate:

*20 to 60 hours per week, 60 hours preferred
*$3 to $10 per hour based on phone skills
*Minimum $100 bonus per successful MTR contract with $100+ bonus for extensions
*Flexible hours and days, with the option to choose a consistent schedule
*Holidays and PTO: Holidays must be submitted in advance
*PTO (can be earned through performance bonuses)
*Flexible unpaid time off with advance notice

HOW TO APPLY: Use "KC MTR" in the subject line when applying to this JD


Email will be sent to those who use the correct subject line above
This will start the process for all documents required to be considered