Customer Service & Sales - ECommerce

We are actively recruiting a skilled and proactive Virtual Assistant based in the Philippines to provide outstanding customer service and support during standard business hours (12 PM to 8 PM CST). The ideal candidate should have excellent communication skills, proficiency in handling customer inquiries through various channels, a basic understanding of social media, and a keen eye for growth opportunities.
Responsibilities:
1. Customer Service:
- Respond promptly and professionally to customer emails in Gorgias.
- Engage with website visitors through live chat during standard business hours.
- Address customer inquiries on Facebook and Instagram messages.
2. Customer Follow-ups and Upselling:
- Conduct persuasive phone follow-ups with customers to upsell products and encourage additional spending.
- Maintain positive communication to enhance customer relationships.
3. Knowledge of Klaviyo:
- Possess a basic understanding of Klaviyo for email marketing and communication.
4. Social Media:
- Demonstrate a basic understanding of social media platforms and trends.
- Assist in managing social media accounts and engage with followers as needed.
5. Paypal & Stripe Disputes
Qualifications:
1. Experience:
- Proven experience in customer service, preferably in an e-commerce setting.
- Familiarity with customer engagement on various platforms, including email, live chat, and social media.
2. Communication Skills:
- Excellent written and verbal communication skills.
- Ability to effectively engage with customers through different communication channels.
- Good written and spoken American English is a requirement.
3. Tech-Savvy:
- Proficient in using Gorgias for email communication.
- Basic knowledge of email marketing platforms.
- Comfortable using social media platforms for communication.
4. Sales and Upselling:
- Experience in phone-based customer follow-ups and upselling.
Education:
- Additional certifications or training in customer service or related fields is a plus.
Compensation:
- Starting salary is 32,000 Philippine pesos per month.
- Monthly commission structure in place with limitless growth potential.
Opportunities for Growth:
- The company offers limitless opportunities for personal and professional growth.
- Exceptional performers may have the chance to advance into managerial roles.
Working Hours:
- This is a remote position with working hours from 12 PM to 8 PM CST.
How to Apply:
- Interested candidates based in the Philippines should submit their resume and a cover letter outlining their relevant experience.
Join our dynamic team and be part of a company that values individual contributions and fosters career advancement. We look forward to welcoming passionate and growth-oriented professionals to our team!